Who are we?
Maryland AskUsNow! is the statewide interactive online information service available to you 24 hours a day, 7 days a week. We use the expertise of librarians to provide answers to questions, research guidance, and help navigating the internet. AskUsNow! is a cooperative service of Maryland libraries and available for any resident or student of Maryland. Questions from outside the state that are about Maryland are also accepted.
Since the launch of Maryland AskUsNow! on March 17, 2003 we have answered over 460,000 questions by chat and over 129,000 questions by e-mail/follow-up (through July 2016).
Maryland AskUsNow! is funded by the Institute of Museum and Library Services, LSTA grant funds, through the Division of Library Development & Services, Maryland State Department of Education.
Who you're chatting with
Librarians from our Partner Libraries in Maryland are available to take your questions when our library buildings are open to the public. During the times that we are busy or offline, you may be chatting with someone from one of the cooperative libraries around the world. Maryland AskUsNow! is a partnering member of an international consortium called the QuestionPoint 24/7 Reference Cooperative; this international support allows us to have librarians available whenever you need information.
While the librarian you are chatting with, regardless of location, can help you find most information you need - there may be times we do not have access to your library card account information. In these cases, the librarian you are chatting with may offer to have your local library follow-up with you or provide you with contact information so you can call your library directly.
There are many ways to contact us. If you'd like to know more about the service, show your support, or give us other feedback, we'd very much like to hear from you. Your comments and suggestions help us to continually provide a service that is helpful and fun.
You can reach us via Twitter, Facebook, or email.
Please note that during your session the librarian may send you web pages and electronic documents from a variety of sources. These may include sources found in proprietary databases. All current database licenses apply. Please notice that material may be protected by copyright law (Title 17, U.S. Code) and the Digital Millennium Copyright Act (1998). Further reproduction may not be authorized. Responsibility for any possible copyright infringement lies solely with the user.
While every effort is made to provide accurate and authoritative information, Maryland AskUsNow! and QuestionPoint 24/7 Reference do not control the content of resources used. The user agrees to hold the participating libraries harmless from any claims, losses, damages, obligations, or liabilities relating to the use of information obtained from these services.
The provision of any factual information or materials, and the identification of other resources that may be useful in obtaining additional information cannot be construed as legal or medical advice. The librarians may offer you sources to use and suggestions on where to search, but are prohibited by law from offering legal or medical advice or opinions. Only a professional practitioner can provide specific advice and direction in resolving legal and/or medical issues.
By using this service you agree not to send any question or content that is illegal, harassing, libelous, threatening, harmful, obscene, or otherwise objectionable. You agree not to send any question or content that otherwise violates any applicable local, state, national, or international law.