Your privacy is important to us.

Maryland AskUsNow! respects patron privacy and confidentiality, and observes applicable laws, policies, and professional codes of conduct.

Transcripts of sessions are kept on the QuestionPoint secure server and are used for analysis only. Customer information is considered confidential and is accessible only to designated library staff.

For more information regarding privacy, please see our software’s Terms of Service.

Do I have to supply personal information?

When logging into the service you are asked to provide certain identifying information. If you check the box labeled “anonymous” in the chat form, no personal or identifying information about you will be revealed.

Email addresses are not required to use the service, but allow us to send you a transcript of your session or to email you more information about your question. We do not sell, share, or otherwise provide customer email addresses to third parties.

We treat our customers with respect and expect the same in return.

We protect the privacy of your question; however, people who make threats or use offensive language forfeit their privacy.

Threats to our safety and the safety of others are taken seriously.

We contact schools and internet service providers to report violations.