What Do I Do If a Chat is Accidentally Marked for Email Follow-Up?

In lieu of Email Follow-Up ending at the close of business on 1/31/19, adapting to big changes to a service as longstanding as Maryland AskUsNow! are expected and anticipated.  Because libraries from in and out of Maryland chat with Maryland AskUsNow!

2019 02 - February 2019 Monthly Report

Maryland AskUsNow! Monthly Report

February 2019

 

By the Numbers:

  • Maryland library customers logged into chat 1149 times.
  • Maryland librarians answered questions in 755 chat sessions from Maryland and global customers.  

 

Customers’ Comments:

Providing Referrals on Chat

Providing referrals on chat is of the utmost importance to:

1) promote or add value to the customer's chat question and information needs

2) ensure that the customer's question will be completed answered after chat

3)  both 1 and 2.  

 

AskUsNow! Website Chat Sessions By Location FY19

Using information gathered from chat transcripts and IP addresses, AskUsNow!

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