2018 06 - June 2018 Monthly Report

Maryland AskUsNow! Monthly Report

June 2018


By the Numbers:

  • Maryland library customers logged into chat 1008 times; +42 from June 2017.
  • Maryland librarians answered questions in 776 chat sessions from Maryland and global customers; +75 from June 2017.  
  • Maryland librarians followed up by email to customers’ chat questions 347 times.


FY19: Maryland AskUsNow! Statistical Sampling

What is Statistical Sampling?

Starting in July 2018, we will be in our fourth year of the "Maryland AskUsNow! Statistical Sampling" project.  We will be collecting the following data during our chat hours from Maryland AskUsNow! and Global chat customers:  the number of chat questions that we receive in each chat session

2018/2019 Maryland AskUsNow! Chat Librarian Field Study or Internship

What is Maryland AskUsNow!?

Maryland AskUsNow! (AskUsNow!), www.askusnow.info, is a free, 24 hours a day/7 days a week, online library chat reference and information service.  AskUsNow! staffs approximately 200 chat hours/week, and has trained over 600 library staff and volunteers to provide the service since 2003.

Under the supervision of the Statewide Coordinator of Maryland AskUsNow!, interns experience the following opportunities:

QuestionPoint Technology Issues: How Do I Report and Troubleshoot Them?

When we are having issues with QuestionPoint, please start by keeping the Chat Monitor and My QuestionPoint website on the screen as they are.

Please check online to find out if the issue has been reported:

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