June 2019 Liaison Meeting

Where & When

  • Truxal Library, Anne Arundel Community College, 101 College Parkway, Arnold, MD 21012

  • Thursday, 6/13/19, 10:30 am-1:00 pm

  • Parking is free.

2019 04 - April 2019 Monthly Report

Maryland AskUsNow! Monthly Report

April 2019

 

By the Numbers:

  • Maryland library customers logged into chat 1168 times.
  • Maryland librarians answered questions in 818 chat sessions from Maryland and global customers.  
  • Statistical Sampling:  Q3 YTD:  16778 chat questions.

 

Customers’ Comments:

Positive:

When Do I Contact Customers After Chat?

In a continued effort to streamline AskUsNow!, and apply feedback from Liaisons and Providers to create new documentation, this guide has been created to explain in a nutshell when to contact customers after chat.

Contact customers, not using QuestionPoint, within your library and/or with guidance and support from the Statewide Coordinator of AskUsNow!, when the following scenarios occur between the chat provider and chat customer:

Try Chatting with a Librarian: Introducing New Library Staff and Volunteers To Maryland AskUsNow!

Goal:  enrich and orient new staff and volunteers by learning how to chat with a librarian at Maryland AskUsNow! (AUN).

Do you have new staff and volunteers learning how different library services, programs, and resources work?  One of the best ways to learn about how a service works is by trying it out as a library customer.  

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