Blogs

QP Install Sunday 5/13/12

Submitted by Cathay on 14 May 2012 - 1:00pm
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QuestionPoint is performing an upgrade installation of their software this Sunday morning at 2am to approximately 3:30am Eastern time.  This should not affect our customers, but please check on Monday to see if any of our calls were dropped.

One of my favorites in this installation is the return to a defaulted "checked box" for the practice form we use as "practice" patrons.  This means you will not have to check the box to make sure you don't have your practice session go out into the live world!

Quality issues & more discussed in Feb QP Advisory Board meeting

Submitted by Julie on 6 February 2012 - 3:29pm

If anyone is interested in the QP advisory board meeting recording from yesterday, it’s available for listening. It’s an hour and four minutes long. If you'd like to see most of the slides from the meeting, they're available in pdf format.

AACPL's AUN promotion & Nook contest– January 2012

Submitted by BettyM on 6 February 2012 - 3:08pm
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Anne Arundel County Public Library launched an AskUsNow (AUN) promotion for 1 week in January.

Here’s how it worked

Circulation & info staff were asked to mention a Nook contest in which patrons try out AUN by asking a question or just mentioning the contest and saying the staff member’s name who told them about the contest. Both the patron and the staff member would be entered into a contest to win a Nook. Emphasis was on patron and staff interaction.

Exciting Opportunity to Showcase AskUsNow! at Maryland Day in April!

Submitted by Cathay on 31 January 2012 - 2:02pm
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Calling all Maryland AskUsNow! Providers and Supporters!

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