Blogs

Talking about Information Literacy

Not too long ago, in the dark pre-Web and html days, libraries had a somewhat contained grasp of carefully selected sources around their desks.  These tools provided the reference librarians and staff with information from well-worn materials at their fingertips.  Finding "the answer" to questions, such as who won the World Series in 1978, the highest peak in the U.S., which refrigerator is the best on the market, or what Nikola Tesla invented were often organized in a Ready Reference collection, as well as available to check out through almanacs and encyclopedias.  Some materials floated over to the large Xerox machines as dimes were fed in and pages were copied.  Earnest librarians amazed patrons when they found reputable articles through the library's in-print journals and databases.

Freshening up Your Scripts

Initially, your personal scripts may have been set up by you as a new provider. If you find you haven't done much work on them after that, you're not alone! It may be time to revisit your scripts and see if they need a little spring cleaning.  You may want to update the language or re-organize them.

Overcoming Uncertainty: "Can I answer THIS?"

Our ultimate goal is to pick up our patrons as quickly as possible while providing excellent assistance.  A genuinely welcoming greeting, given in a matter of just a few seconds, sets the tone for what can be a small but significant adventure together into the world of information. Through our need to find excellent information and solutions, we creatively tax our brains and benefit from these active, intellectual pursuits.

The Chat Monitoring Tool

The online environment can be strangely isolating, yet amazingly active.  While settling in for your chat session, it's interesting and informative to gain a sense of who else is online and what types of questions are being asked at the time.  We can do this through the Chat Monitoring Tool.

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