PaulChasen's blog

Our Special Library Partners are Open for Referrals!

You are one of the 200-300 librarians who actively staff Maryland AskUsNow!'s chat service. You’re part of a system that is made up of 38 partner libraries. Through your session(s), you help to cover AskUsNow! approximately 200 hours a week, all from computers like yours, and all over Maryland.

IM Transfer: You've Sent An IM to Another Librarian, But Never Receive a Response! Why?

The instant messaging (IM) and transfer feature on QuestionPoint have been around a long time, but isn't used as often as it could be.  Since we don't do it very often, the ability to remember what to do fades. Here are some pointers:

There are at least a couple of reasons a librarian may not be responding to your IM --

No Habla Español? Transfer to the Spanish Queue

Learn how to transfer a chat customer to another queue (instead of to a librarian) like the Spanish or After Hours queue.

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