Usability Testing - Recommendations

This condensed list of recommendations comes from each recommendation from the Usability Testing Group. Please comment below on the priorities as you see them and any other suggestions you may have as to what we should change or how we should change the things listed below. Thanks in advance.

Navigation

1. Drop-down menus need to be added for easier navigation.
2. Better, more succinct left-side navigation needs to be included; left side navigation should only show the navation for that particular page/area.
3. Organize by task instead of by user-group

Information

1. the landing pages for For Providers, For Liaisons, and Training need to be better utilized and more useful
2. the service guidelines need revamping. headings aren't intuitive. not all needed information is included.
3. crisis guidelines should be listed more prominently
4. the contact information shouldn't just be under liaisons, but also under help and support, providers, etc
5. there's often too much text.
6. language needs to match (reports & stats link on nav goes to "fast facts" page)
7. the help & support areas need to be better organized. include tag clouds for faster category browsing. (can we have a search box for just articles in the H&S area?)

Interaction

1. there is a lot of confusion about the difference between and need for the QuestionPoint login versus the Inner Harbor login
2. Be more explicit on why you might want/need an IH login.
3. the IH login area is hard to find.