Announcing the September 2011 Rockstar Librarians!

Congratulations to

Nancy Smith, Harford County Public Library

Rockstar Librarian, September 2011!

Developing Relationships with our Customers - setting the stage

To build a good rapport with your customer, start with a welcoming atmosphere!

Customer Unresponsiveness

When customers log onto chat with a question and then seem to disappear, what is actually going on?

Like ghosts seemingly spirited away after a brief glimpse, we have customers who flit away after taking the time to sign onto chat.  There can be various reasons for why this happens:

Tone and Type

In chat, our voice can easily resound through with the conversation we have with our customers. Our friendly assistance denotes a partnership with our customers.

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