Answering the Tough Questions

As any virtual librarian will attest: not all questions can be answered online! As much as we wish it were the case, not everything can be found quickly and easily. 

So, what can we do?  We always want to consider options for immediately helping our customers, and we have some powerful tools right at our fingertips!

Freshening up Your Scripts

Initially, your personal scripts may have been set up by you as a new provider. If you find you haven't done much work on them after that, you're not alone! It may be time to revisit your scripts and see if they need a little spring cleaning.  You may want to update the language or re-organize them.

The Chat Monitoring Tool

The online environment can be strangely isolating, yet amazingly active.  While settling in for your chat session, it's interesting and informative to gain a sense of who else is online and what types of questions are being asked at the time.  We can do this through the Chat Monitoring Tool.

after a decade, New Jersey reference service to end

Some of you may have already heard the news. On April 5th the New Jersey State Librarian announced that after a decade of service to the citizens of New Jersey, QandANJ, New Jersey's statewide virtual reference service, would be shutting down on June 30th.

Because the decision was political and not financial, I have been having trouble finding the words to explain the situation to you, as I feel it is my job as coordinator of Maryland AskUsNow!. Pete Bromberg, Associate Director of the Princeton Public Library, whom many of us know as a previous mentor from the Maryland Library Leadership Institute and speaker at the Maryland Library Association Conference, found the words i was looking for. Please take a moment to read it:

I invite you to add your voice in saving this important service. Please contact me if you have any questions or concerns.

Update: you may also be interested in what i've posted about the subject at the strange librarian

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