Communication

Communication is very important to AskUsNow!, both communications between the service and it's librarians and customers as well as the communication from AskUsNow! administration to valued stakeholders.

Communicating with staff

AskUsNow! provides many avenues for communication among staff and the administration. The AskUsNow! administration relies on it's Partner Library Liaisons to ensure that every AskUsNow! staff member is up to date on policies, service expectations, and other relevant information.

AskUsNow! Staff Website

The AskUsNow! Staff Website provides all the necessary information for providing excellent service to customers as well as information relevant to the growth of the service and the development of it's staff members. All information distributed through other venues will also be available on the Staff website which includes announcements and news, contact information for service administration and liaisons, training documentation, schedules as well as forums where AskUsNow! staff can discuss important topics among the staff across the state.

AskUsNow! Listserv

The AskUsNow! listserv is available to all AskUsNow! staff but membership is mandatory for all AskUsNow! liaisons. The listserv is used for software update notifications, day-to-day operations, and other AUN-related business.

 

Connecting with customers

AskUsNow! wants to remain an organization that is open to the comments and discussions of it's customers in order to best serve them. Aside from the customer surveys and webmaster email account (maryland.askusnow@gmail.com), AskUsNow! utilizes the following social media tools to open the lines of communication between the service and it's customers:

twitter logo

Daily, the AskUsNow! admin posts customer questions and customer comments (both stripped of all identifying information) on Twitter as both a marketing tool and a communications tool. Customers are able to @reply or direct message (DM) AskUsNow! whenever they need to. The #askusnow hashtag is also utilized to follow conversations happening about AskUsNow!.

 

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Facebook are used for "friends" and announcements. Announcements are also automatically posted on Twitter.