2018/2019 Maryland AskUsNow! Volunteer Chat Librarians

What is Maryland AskUsNow!?

Maryland AskUsNow! (AskUsNow!), www.askusnow.info, is a free, 24 hours a day/7 days a week, online library chat reference and information service.  AskUsNow! staffs over 200 chat hours/week, and has trained over 500 library staff and volunteers to provide the service since 2003.

Under the supervision of the Statewide Coordinator of Maryland AskUsNow!, volunteers experience the following opportunities:

Maryland residents, students in Maryland schools and institutions, and people outside of Maryland who find the service, ask questions anonymously or by identifying themselves with email addresses, with or without a library card, to get quick or in-depth, reference and information help in online conversations.  Maryland librarians, or librarians from other states and countries who back up the service, provide the reference and information help.  Customers may receive referrals to services related to their questions.  The customers may also get more reference and information help from a local librarian or subject specialist by email.  Let's chat at www.askusnow.info.   


To participate as an AskUsNow! volunteer, an individual must:


Volunteers are expected to:


Prospective volunteers must complete and send to the Statewide Coordinator: 


To learn more about Maryland AskUsNow, try out chat at www.askusnow.info or get more in-depth information about the service at http://askusnow.info/staff/


Interested in volunteering?  Besides sending the application, background check form, and resume to the Statewide Coordinator, please contact Paul Chasen, Statewide Coordinator of Maryland AskUsNow!, directly at pchasen@prattlibrary.org or 443-984-4955.


Revised and Updated on April 27, 2018