AskUsNow! Administration, Liaison, and QuestionPoint Contacts

Paul Chasen

Statewide Coordinator, Maryland AskUsNow!
Enoch Pratt Free Library/SLRC
400 Cathedral Street
Baltimore, MD 21201
Email: pchasen@prattlibrary.org
Phone:  443-984-4955

Primary Responsibilities:

Vacant:  Support for Operations, Maryland AskUsNow!

Primary Responsibilities:

Tamar Sarnoff

AskUsNow! Grant Supervisor
Public Library and State Networking 
Branch Chief
Maryland State Library (MSL)
22 S. Calhoun Street
Baltimore, MD  21223
Email: tamar.sarnoff@maryland.gov
Phone: 667-219-4802

 

QuestionPoint Contacts:

For Tech Issues:  support@oclc.org,  800-848-5800, or the form at http://www.questionpoint.org/crs/servlet/org.oclc.home.BuildPage?show=SupportForm&language=1 (Recommended to put "QuestionPoint" and "AskUsNow!" with the tech issue in the email subject line)

Direct Contacts:

Tom Haney:  QuestionPoint Product Manager; haneyt@oclc.org; 614.764.6078 OR 800-848-5878, ext. 6078

Wren Spangler:  QuestionPoint 24/7 Cooperative Coordinator; spanglew@oclc.org; 517.547.4599 OR 800-848-5878, ext. 4599 

Karri Sites:  OCLC · Library Services Consultant, Americas and Global Marketing; sitesk@oclc.org; 614-761-5036 OR 614-787-8369 (mobile)

Crystal Rodriguez:  OCLC Senior Prod/Service Proc Analyst, Americas and Global Marketing; orders@oclc.org or rodrigc@oclc.org; 614-761-5235 OR 800-848-5878, ext. 5235

Violita or Dave:  Main QuestionPoint Troubleshooter:  support@oclc.org; 800-848-5800  (Recommended to put "QuestionPoint" and "AskUsNow!" with the tech issue in the email subject line)

Sue Barb:  QuestionPoint 24/7 Reference Staff Manager; barbs@oclc.org; 714-269-2445 OR 714-925-7261 (mobile)

 

Click below for the contact information for each Partner Institution:

 

Anne Arundel Community College

QuestionPoint Institution ID: 11004

Virtual category:  http://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=frame&institution=11004&type=2&language=1

Project Liaison: Cameron Caswell

Anne Arundel Community College
Andrew G. Truxal Library
101 College Parkway
Arnold, MD 21012

Email:  tccaswell@aacc.edu
Phone: 410-777-2520
Fax: 410-777-2652

Back-Up Liaison:  Cindy Steinhoff

Anne Arundel Community College
Andrew G. Truxal Library
101 College Parkway
Arnold, MD 21012

Email:  cksteinhoff@aacc.edu
Phone:  410-777-2483
Fax:  410-777-2652

Baltimore City Community College

QuestionPoint Institution ID: 11005

Virtual category:  http://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=frame&institution=11005&type=2&language=1

Project Liaison: Jim Lynch

Baltimore City Community College
Bard Library Building
2901 Liberty Heights Avenue
Baltimore, MD 21215

Email: jlynch@bccc.edu
Phone: 410-462-8224
Fax: 410-462-8400

Back-Up Liaison:  Glenn Peterson

Baltimore City Community College
Bard Library Building
2901 Liberty Heights Avenue
Baltimore, MD 21215

Email:  gpeterson@bccc.edu
Phone: 410-462-8229
Fax: 410-462-8400

Baltimore County Public Library

QuestionPoint Institution ID: 11001

Virtual category:  http://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=frame&institution=11001&type=2&language=1

Project Liaison:  Cynthia Dennis 

Baltimore County Public Library
320 York Road
Towson, MD 21204

Email: cjdennis@bcpl.net
Phone: 410-887-7936
Fax: 410-887-6103

Back-Up Liaison:  Lisa Hughes  

Baltimore County Public Library
320 York Road
Towson, MD 21204

Email:  lhughes@bcpl.net
Phone: 410-887-6124
Fax: 410-887-6103

Calvert Library

QuestionPoint Institution ID: 11032

Virtual category:  http://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=frame&institution=11032&type=2&language=1

Project Liaison: Ellen Ruoff

Calvert Library
Prince Frederick
850 Costley Way
Prince Frederick, MD 20678

Email: eruoff@somd.lib.md.us
Phone: 410-535-0291 or 301-855-1862
Fax: 410-535-3022

Back-Up Liaison:  Cathey Moffatt-Bush

Calvert Library
Prince Frederick
850 Costley Way
Prince Frederick, MD 20678

Email: cmoffatt-bush@somd.lib.md.us
Phone: 410-535-0291 or 301-855-1862
Fax: 410-535-3022

 

Caroline County Public Library

QuestionPoint Institution ID: 11033

Virtual category:  http://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=frame&institution=11033&type=2&language=1 

Project Liaison: Laura Powell

Caroline County Public Library
100 Market Street
Denton, MD 21629

Email: lpowell@carolib.org
Phone: 410-479-1343, ext. 161
 

 

Carroll County Public Library

QuestionPoint Institution ID: 11010

Virtual category:  http://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=frame&institution=11010&type=2&language=1

Project Liaison: Christy McKinney

Finksburg Branch
2265 Old Westminster Pike
Finksburg, MD  21048

Email: mckinney@carr.org
Phone:
410-386-4505 

Back-Up Liaison:  Heather Owings

Finksburg Branch
2265 Old Westminster Pike
Finksburg, MD  21048

Email: howings@carr.org
Phone: 410-386-4505 x8823

Cecil County Public Library

QuestionPoint Institution ID: 11011

Virtual category:  http://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=frame&institution=11011&type=2&language=1

Project Liaison:  Amelia Viars  

Cecil County Public Library
301 Newark Avenue
Elkton, MD 21921

Email address: aviars@ccplnet.org
Phone: 410-996-5600
Fax: 410-996-5604

Back-Up Liaison:  TBD  

Charles County Public Law Library

QuestionPoint Institution ID:  11035

This organization's partnership is done via the Maryland State Law Library.

Project Liaison: Catherine McGuire

Maryland State Law Library
Robert C. Murphy Courts of Appeal Building
361 Rowe Boulevard
Annapolis, MD 21401

Email: catherine.mcguire@mdcourts.gov
Phone: 410-260-1557
Fax: 410-974-2063

Back-Up Liaison: Mary Jo Lazun

Charles County Circuit Court Law Library
P.O. Box 3060
La Plata, MD 20646

Email: mjlazun@mdcourts.gov
Phone: 301-932-3322
Fax: 301-932-3324

Charles County Public Library

QuestionPoint Institution ID: 11034

Virtual category:  http://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=frame&institution=11034&type=2&language=1

Project Liaison: Suzanne Kuch

Charles County Public Library
Potomac Branch
3225 Ruth. B. Swann Drive
Indian Head, MD 20640

Email:  skuch@ccplonline.org
Phone: 301-375-7375

Back-Up Liaison:  Leigh Batty

Charles County Public Library
La Plata Branch
2 Garrett Avenue
La Plata, MD 20646

Email:  lbatty@ccplonline.org 
Phone: 301-934-9001

Community College of Baltimore County

QuestionPoint Institution ID: 12961

Virtual category:  http://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=frame&institution=12961&type=2&language=1

Project Liaison: Erika Hodge Harris

Community College of Baltimore County
P-121 CCBC Essex Campus Library
7201 Rossville Blvd.
Baltimore, MD 21237

Email: eharris@ccbcmd.edu
Phone: 443-840-1420 or Reference Desk at 443-840-1425
Fax: 443-840-1724

Back-Up Liaison: Joyce Oronson

Community College of Baltimore County
P-121 CCBC Essex Campus Library
7201 Rossville Blvd.
Baltimore, MD 21237

Email: joronson@ccbcmd.edu
Phone: 443-840-1674 or Reference Desk at 443-840-1425
Fax: 443-840-1724

Enoch Pratt Free Library/State Library Resource Center

QuestionPoint Institution ID: 11040

Virtual category:  http://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=frame&institution=11040&type=2&language=1

Project Liaison: Susan Pluhar

Enoch Pratt Free Library/State Library Resource Center
400 Cathedral Street
Baltimore, MD 21201

Email: spluhar@prattlibrary.org
Phone: 410-396-5440
Fax: 410-396-1441

Back-Up Liaison:  Erin Kelly

Enoch Pratt Free Library/State Library Resource Center
400 Cathedral Street
Baltimore, MD 21201

Email: ekelly@prattlibrary.org
Phone: 410-396-5440
Fax: 410-396-1441

Frederick County Public Libraries

QuestionPoint Institution ID: 11012

Virtual category:  http://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=frame&institution=11012&type=2&language=1

Project Liaison: Rebecca (Becca) Reeves

Frederick County Public Libraries
Urbana Regional Library
9020 Amelung Street
Urbana, MD 21704

Email: RReeves@frederickcountymd.gov
Phone: 301-600-7015

Back-Up Liaison:  Tracey Carter

Frederick County Public Libraries
C. Burr Artz Public Library 
110 E. Patrick Street
Frederick, MD 21701

Email:  TCarter@frederickcountymd.gov
Phone:  301-600-3787

Frostburg State University

QuestionPoint Institution ID: 13572

Virtual category:  http://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=frame&institution=13572&type=2&language=1

Project Liaison: Theresa Mastrodonato

Lewis J. Ort Library
Frostburg State University
Frostburg, MD 21532

Email: tmmastrodonato@frostburg.edu
Phone: 301.687.4425

Back-Up Liaison:  Pam Williams

Lewis J. Ort Library
Frostburg State University
Frostburg, MD 21532

Email: pwilliams@frostburg.edu
Phone: 301.687.4887

About FSU:

Frostburg joined AskUsNow! in November 2011 as our 40th partner library.

Hagerstown Community College

QuestionPoint Institution ID: 13929

Virtual category:  http://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=frame&institution=13929&type=2&language=1

Project Liaison:  LuAnn Fisher

Hagerstown Community College
William M. Brish Library
11400 Robinwood Drive.
Hagerstown, MD 21742

Email:  lefisher@hagerstowncc.edu
Phone: 240-500-2538 or Information Desk at 240-500-2237

Back-Up Liaison: Mandy Kaufman

Hagerstown Community College
William M. Brish Library
11400 Robinwood Drive.
Hagerstown, MD 21742

Email: abkaufman@hagerstowncc.edu
Phone: 240-500-2539 or Information Desk at 240-500-2237
 

Harford Community College

QuestionPoint Institution ID: 12550

Virtual category:  http://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=frame&institution=12550&type=2&language=1

Project Liaison: Jessica Dahl

Harford Community College Library
401 Thomas Run Road
Bel Air, MD 21015

Email: jeambrose@harford.edu
Phone: 443-412-2235
Fax: 443-412-2483

Harford County Public Library

QuestionPoint Institution ID: 11013

Virtual category:  http://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=frame&institution=11013&type=2&language=1

Project Liaison:  Jodie Abruscato

Harford County Public Library
Fallston Branch
1461 Fallston Road
Fallston, MD 21047

Email: abruscato@hcplonline.org
Phone: 410-638-3003

Back-Up Liaison:  Tracy Miller

Harford County Public Library
Fallston Branch
1461 Fallston Road
Fallston, MD 21047

Email: millert@hcplonline.org
Phone: 410-638-3006

Maryland Nonprofits

Project Liaison:  Melissa Sines 

Email:  msines@mdnonprofit.org 
Phone:  410-727-6367

Maryland Nonprofits ‚Äč 
1500 Union Ave, Suite 2500 Baltimore, MD 21211

Maryland State Department of Natural Resources Carter Library and Information Resource Center

QuestionPoint Institution ID: 13126

Project Liaison:  Betty Ann Blanchard 

Customer needs further assistance?  Please refer them to Betty Ann Blanchard

Email:  bettyann.blanchard@maryland.gov
Phone:  410-260-8829

Betty Ann not available?  Please refer to Kevin Coyne, 410-370-5093 or library.dnr@maryland.gov.

Maryland State Department of Natural Resources Carter Library and Information Resource Center
Tawes State Office Building
580 Taylor Ave., B3
Annapolis, MD 21114

 

Maryland State Law Library

QuestionPoint Institution ID: 11035

Virtual category:  http://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&institution=11035&type=1&language=1

Project Liaison: Catherine McGuire

Maryland State Law Library
Robert C. Murphy Courts of Appeal Building
361 Rowe Boulevard
Annapolis, MD 21401

Email: catherine.mcguire@mdcourts.gov
Phone: 410-260-1557
Fax: 410-974-2063

Back-Up Liaison:  Deborah Judy

Maryland State Law Library
Robert C. Murphy Courts of Appeal Building
361 Rowe Boulevard
Annapolis, MD 21401

Email:  deborah.judy@mdcourts.gov
Phone: 410-260-1430
Fax: 410-974-2063

Maryland State Library for the Blind and Physically Handicapped (LBPH)

QuestionPoint Institution ID: 11043

Virtual Category:  http://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&institution=11043&type=1&language=1

Project Liaison:  Amanda Gonzalez

Maryland State Library for the Blind and Physically Handicapped
415 Park Ave.
Baltimore, MD 21201

Email: amanda.gonzalez@maryland.gov
Phone: 410-230-2456

Back-Up Liaison:  John Owen

Maryland State Library for the Blind and Physically Handicapped
415 Park Ave.
Baltimore, MD 21201

Email:  john.owen@maryland.gov  
Phone:  410-230-2452

Montgomery College

QuestionPoint Institution ID: 12308

Virtual Category:  http://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=frame&institution=12308&type=2&queue=MRB_MONTGOMERY&language=1

Project Liaison: Metta Lash

Montgomery College Libraries
20200 Observation Drive
HS212C
Germantown, MD 20876

Email: metta.lash@montgomerycollege.edu
Phone:  240-567-7857

Back-Up Liaison:  TBD

 

 

Montgomery County Public Libraries

QuestionPoint Institution ID: 11015

Virtual category:  http://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=frame&institution=11015&type=2&language=1

Project Liaison: Anne Cohn

Montgomery County Public Libraries
21 Maryland Avenue
Suite 100
Rockville, MD 20850

Email: anne.cohn@montgomerycountymd.gov
Phone: 240.777.0170

Back-Up Liaison:  Dale Pastor 

Montgomery County Public Libraries
21 Maryland Avenue
Suite 100
Rockville, MD 20850

Email:  dale.pastor@montgomerycountymd.gov
Phone: 240.777.0170

National Agricultural Library

QuestionPoint Institution ID: 12918

Project Liaison: Scott Hanscom

Email:  Scott.Hanscom@ars.usda.gov 
Phone:  301-504-6999

United States Department of Agriculture
National Agricultural Library
10301 Baltimore Avenue
Beltsville, MD 20705-2351

 

National Oceanic & Atmospheric Administration (NOAA)

QuestionPoint Institution ID: 13573

Virtual category:  http://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=frame&institution=13573&type=2&language=1

Project Liaison: Jan Thomas

Betty Petersen Memorial Library
5830 University Research Court
Room 1650, E / OC4
College Park, MD 20740

email: jan.thomas@noaa.gov
Phone: 301.683.1307
Fax: 301.683.1308

 

Note: NOAA has partnered with AskUsNow! but is separated in such a way that non-NOAA librarians will not see NOAA customers and NOAA librarians will not see non-NOAA customers.

National Rehabilitation Information Center (NARIC)

QuestionPoint Institution ID: 13009

Virtual category:  http://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=frame&institution=13009&type=2&language=1

Project Liaison: Jessica Chaiken

National Rehabilitation Information Center
8201 Corporate Dr. Ste. 600
Landover, MD 20785

Email: jchaiken@heitechservices.com
Phone: 301-459-5900 ext. 114
Fax: 301-459-4263

Pathfinders for Autism

QuestionPoint Institution ID: 12917

Project Liaison: Rebecca Rienzi

Pathfinders for Autism
303 International Circle, Suite 110
Cockeysville, MD 21030

Email: rrienzi@pathfindersforautism.org
Phone: 443-330-5341 x 301

Prince George's Community College

QuestionPoint Institution ID: 11006

Virtual category:  http://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=frame&institution=11006&type=2&language=1

Project Liaison: Maria C. Bonet

Prince George's Community College
301 Largo Road
Largo, MD 20774

E-mail: bonetmd@pgcc.edu
Phone: 301-322-0471 

 

Prince George's County Memorial Library System

QuestionPoint Institution ID: 11016

Virtual category:  http://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=frame&institution=11016&type=2&language=1  

Project Liaison: Maddie Clybourn 

Prince George’s County Memorial Library System
9601 Capital Lane
Largo, MD 20774

Email:  maddie.clybourn@pgcmls.info
Phone: 301-699-3500 x6112

Back-Up Liaison: John Krivak

Prince George's County Memorial Library System
Hyattsville Branch
6530 Adelphi Road
Hyattsville, MD 20782

Email: john.krivak@pgcmls.info
Phone: 301-985-4690
Fax: 301-927-6781

 

Salisbury University

QuestionPoint Institution ID: 12266

Virtual category:  http://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=frame&institution=12266&type=2&language=1

Liaison: Mou Chakraborty

Blackwell Library, Salisbury University
1101 Camden Avenue
Salisbury, MD 21801

Email: mxchakraborty@salisbury.edu
Phone: 410.543.6131

Somerset County Library

QuestionPoint Institution ID: 11037

Virtual category:  http://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=frame&institution=11037&type=2&language=1

Project Liaison:  Ed Goyda

Somerset County Public Library
11767 Beechwood Street
Princess Anne, MD 21853

Email: ed.goyda@somelibrary.org
Phone: 410-651-0852 Ext. 111

St. Mary's County Library

QuestionPoint Institution ID: 11038

Virtual category:  http://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=frame&institution=11038&type=2&language=1

Project Liaison:  Sara Stephenson

St. Mary's County Library
Leonardtown Library
23250 Hollywood Rd.
Leonardtown, MD 20650

Email:  sstephenson@stmalib.org
Phone:  301-475-2846 x1010

Back-Up Liaison:  Amy Ford

St. Mary's County Library
Lexington Park Library
21677 F.D.R. Blvd.
Lexington Park, MD 20653

Email:  aford@stmalib.org
Phone:  301-863-8188 x1012

Stevenson University

QuestionPoint Institution ID: 11008

Virtual category:  http://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=frame&institution=11008&type=2&language=1

Project Liaison: Susan Bonsteel

Stevenson University Library
1525 Greenspring Valley Road
Stevenson, MD 21153

Email: shbonsteel@stevenson.edu
Phone: 443-334-2320

Back-Up Liaison:  Sandy Marinaro

Stevenson University Library
1525 Greenspring Valley Road
Stevenson, MD 21153

Email: smarinaro@stevenson.edu
Phone: 443-334-2317

 

Towson University

Institution ID: 13718

Link into the service:  http://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=frame&institution=13718&type=2&language=1

Project Liaisons:

Albert S. Cook Library
Towson University
8000 York Road
Towson, MD 21252

Laksamee (Laks) Putnam
Research & Instruction Librarian/Science Librarian
Email:  lputnam@towson.edu
Phone:  410-704-3746

Eden Parks
Librarian for Outreach and Student Engagement
Email:  eparks@towson.edu
Phone:  410-704-8026  

University of Baltimore

QuestionPoint URL:  http://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=frame&institution=13617&type=2&language=1

Project Liaison: Michael Shochet

University of Baltimore, Langsdale Library
1420 Maryland Avenue  Baltimore, MD 21201

Email: mshochet@ubalt.edu
Phone: 410-837-4277

 

Joined as a referral partner in April 2012.

University of Maryland, College Park

QuestionPoint Institution ID: 11007

Virtual category:  http://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=frame&institution=11007&type=2&language=1

University of Maryland, College Park Libraries

Project Liaison: Judy Markowitz

Phone:  301-314-1316

Email:  judym@umd.edu

 

University of Maryland, Eastern Shore

QuestionPoint Institution ID: 12443

Virtual category:  http://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=frame&institution=12443&type=2&language=1

Project Liaison: Joseph Bree

Frederick Douglass Library
University of Maryland Eastern Shore
Princess Anne, MD 21853

Email: jdbree@umes.edu
Phone: 410-651-6270 or 410-651-7937
Fax: 410-651-6269

Back-Up Liaison:  Ann Reed

Frederick Douglass Library
University of Maryland Eastern Shore
Princess Anne, MD 21853

Email: acreed@umes.edu
Phone: 410-651-6607
Fax: 410-651-6269

Washington County Free Library

QuestionPoint Institution ID: 11017

Virtual category:  http://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=frame&institution=11017&type=2&language=1

Project Liaison:  Shannon Kraushaar

Washington County Free Library
100 South Potomac Street
Hagerstown, MD 21740

Email:  skraushaar@washcolibrary.org 
Phone: 301-739-3250 Dial "1" and x321

Back-Up Liaison:  Joseph Berger

Washington County Free Library
100 South Potomac Street
Hagerstown, MD 21740

Email: jberger@washcolibrary.org
Phone: 301-739-3250 Dial "1" and x322

Wicomico Public Libraries

QuestionPoint Institution ID: 11018

Virtual category:  http://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=frame&institution=11018&type=2&language=1

Project Liaison: Scott Mahler

Wicomico Public Library
122 South Division Street
Salisbury, MD 21801

Email: smahler@wicomico.org
Phone: 410-749-3612 Ext. 138

Worcester County Library

QuestionPoint Institution ID: 12309

Virtual category:  http://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=frame&institution=12309&type=2&language=1

Project Liaison: Karen Neville

Worcester County Library
11107 Cathell Road
Berlin, MD 21811

Email: kneville@worcesterlibrary.org
Phone: 410-208-2910
Fax: 410-208-4017

Back-Up Liaison:  Please refer to the Worcester County "Headquarters" contacts at http://directory.sailor.lib.md.us/PDF/MarylandPublicLibraries.pdf