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AskUsNow! after Julie's Departure

Hello liaisons, service providers, and AskUsNow! champions,

As you may already have suspected, many exciting changes are underway to ensure that AskUsNow! is well managed and in good hands after Julie Strange’s departure on August 30th. Beginning September 1st, Jim DeArmey (Information Services dept manager at BCPL) will be your point of contact for any questions related to AskUsNow! while the service is in administrative transition. He can be contacted via e-mail at jdearmey@bcpl.info. When it comes to the day-to-day, customer-facing schedule of reference service, it will be business as usual; the service schedule will remain unchanged. Julie has made AskUsNow! a fine-tuned machine, and all of you are extremely self-sufficient in finding someone to fill in if there are ever gaps in the regular schedule. During this transition you are also encouraged to utilize the AskUsNow! listserv and each other more – you all know so much and are a great resource for each other!

The upcoming statewide liaisons meeting on September 10th is still occurring, and with some unique agenda items. In the morning, I will start the meeting with a discussion of where we are in the transition process and what to expect in the upcoming months. In the afternoon, Gail Griffith will be leading a focus group to get your feedback on AskUsNow! overall. How is it going? Where should it be headed? Would you approach anything differently? A more detailed agenda will be sent out closer to the meeting date.

We appreciate your patience and flexibility in these upcoming months as AskUsNow! gets some much-needed TLC in the absence of our excellent and dedicated Statewide Coordinator. Please express your gratitude to Julie for her tireless efforts as she moves on to a new adventure! I look forward to seeing each other on September 10th.

Best,

Dennis Nangle

Chief, Public Libraries and State Networking Branch
Maryland State Department of Education, Division of Library Development and Services

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