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Narrowing down the list

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I agree with Paul's suggestion that "Chat Available" be changed to "Chat Now".

I will always be wary of using the word "answer", as so often I don't really get to provide that, specifically - just so you know (as if you didn't already). That said, we need to keep "Get answers from a person, not a machine." But probably as a secondary rather than a primary? Not sure of the usage on the categories.

I don't think the word "free" ever needs to be used, I think that's implied by the service begin provided by the library systems (see no. 11).

Primary messages should be short, so I vote for keeping:
Chat with a Librarian
Chat Now!
Get help from a librarian 24/7

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