Committees: 2017-2018

Standing (July 2017-June 2018)


Exceptional Transcript Committee (3+ members)

  • Beth Cartier:  Frederick County Public Libraries (June 2017-Present)
  • Lisa Hartman:  Lewis Ort Library, Frostburg State University (January 2015-Present)
  • Laksamee Putnam:  Cook Library, Towson University (July 2017-Present)
  • Paul Chasen:  Statewide Coordinator, Maryland AskUsNow!, Chair



  • Review nominated, chat transcripts and identify those demonstrating exceptional chat behaviors and practices.
  • Showcase three exceptional examples of chat service among all providers - including those without customer evaluations– and share them with the AskUsNow! community.


  • email communication
  • review three to five transcripts per month
  • decide on three exceptional chats per month
  • one to two year commitment


Social Media (3+ members):

  • Meg Faller, Calvert Library (April 2018-Present)
  • Eden Parks, Towson University (January 2017-Present)
  • Tracey Carter, Frederick County Public Library (September 2017-Present)
  • Talibah Chikwendu, Maryland AskUsNow! Volunteer (January 2018-Present)
  • ​Brianna Vachon, Maryland AskUsNow! Intern (January-April 2018)
  • Paul Chasen, Statewide Coordinator, Maryland AskUsNow!, Chair


  • Advise the Statewide Coordinator on creating content and sporadic campaigns for AskUsNow!’s Twitter account.
  • Review social media analytics and revise content based on identified trends.


  • email communication
  • ​online meetings
  • one meeting per quarter
  • one to two year commitment