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the AskUsNow! Blog

AskUsNow! beats NYPL to the call
Julie's notes from the first ever SLRC UNconference
Julie's Notes from the Reference Renaissance 2010
Customer Service Excellence in Email Reference
Happy 300,000 questions, AskUsNow!
No Habla Español? Transfer to the Spanish Queue
Customer emails and referring for follow-up
QP Reports Webinar: Some tips & explainations
QP 24/7 Reference Co-op Advisory Board Notes
AskAway in British Columbia to close (and other updates from the VR coordinators)

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Recent comments

well something must be
4 weeks 6 days ago
Spam
5 weeks 7 hours ago
survey and form edited
7 weeks 13 hours ago
great scoring sheet, Amy!
7 weeks 1 day ago
great thought Jess! I dont
7 weeks 1 day ago
Adding an accessibility component
8 weeks 1 day ago
Test Questions...
10 weeks 5 days ago
some more thoughts
12 weeks 1 day ago
survey/test comments and wimba feedback too
12 weeks 6 days ago
Wimba Test...
13 weeks 6 days ago

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