AskUsNow! Administration, Liaison, and QuestionPoint Contacts

AskUsNow! Administration


Paul Chasen

Statewide Coordinator, Maryland AskUsNow!
Enoch Pratt Free Library/SLRC
400 Cathedral Street
Baltimore, MD 21201
Phone:  443-984-4955

Primary Responsibilities:

  • Grant Administration
  • Marketing and Recognition Initiatives
  • New and Current Partnerships and Collaborations
  • Quality Review
  • Training
  • Troubleshooting
  • Reporting
  • Scheduling
  • Intern & Volunteer Coordinator
  •, and all online presences

Tamar Sarnoff

AskUsNow! Grant Supervisor
Public Library and State Networking 
Branch Chief
Maryland State Library (MSL)
22 S. Calhoun Street
Baltimore, MD  21223
Phone: 667-219-4802


QuestionPoint Contacts:

For Tech Issues:  

Direct Contacts:

Tom Haney:  QuestionPoint Product Manager;; 614.764.6078 OR 800-848-5878, ext. 6078

Wren Spangler:  QuestionPoint 24/7 Cooperative Coordinator;; 517.547.4599 OR 800-848-5878, ext. 4599 

Karri Sites:  OCLC · Library Services Consultant, Americas and Global Marketing;; 614-761-5036 OR 614-787-8369 (mobile)

Crystal Rodriguez:  OCLC Senior Prod/Service Proc Analyst, Americas and Global Marketing; or; 614-761-5235 OR 800-848-5878, ext. 5235

Main QuestionPoint Troubleshooter Contact:; 800-848-5800  (Recommended to put "QuestionPoint" and "AskUsNow!" with the tech issue in the email subject line)

Sue Barb:  QuestionPoint 24/7 Reference Staff Manager;; 714-269-2445 OR 714-925-7261 (mobile)


Click below for the contact information for each Partner Institution: