Help & Support
|I want to change how I am alerted to new customers||
This will help you change your customer alert settings in Flash Chat.
|When customer IP addresses are visible||
Customer IP addresses are visible in certain situations within QuestionPoint. This tells you where and when IP addresses are visible.
A resolution code has to be set for every AskUsNow! chat session. This guide gives you the rundown of what code is used when.
|The AskUsNow! Listserv||
View for details on the AskUsNow! Listserv.
|I want to write back to a customer and there are no "claim" or "answer" buttons.||
If you've clicked on a question from your Question Lists to write back to the customer but you have no function buttons, this guide will help.
|a word about QuestionPoint service interruptions||
An update about the QuestionPoint service interruptions from October 2009.
|How do I know if a customer is mine?||
Read this if you need assistance figuring out in follow-up mode what library a customer "belongs" to.
|When your URL shows up for the customer||
The regular customer interface allows you to send URLs to a customer that then show up on their screen! This guide breaks down how to format your URLs so they do or do not show up for the customer.
|Customer emails and referring for follow-up||
Its important to get customer email addresses if follow-up is needed. This guide walks you though how to do that and what to do if you didn't.
|How do I change a customer's email in QP?||
You can not reply to customers in follow-up/email mode in QuestionPoint unless there is an email address listed. If an email address was given in chat, but not entered when the customer initially asked their question, you will need to change the email in the system. This explains that process.