questionpoint

Quality Tip: Customers and their Transcripts

Submitted by Julie on 23 May 2013 - 3:13pm
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I get a lot of questions about resending transcripts to customers that didn't get them. So here's the skinny on what goes on with transcripts and how to get them to your customers again:

February 4, 2013 QuestionPoint Advisory Board meeting

Submitted by Julie on 11 February 2013 - 10:48am
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On February 4, 2013, the Advisory Board for QuestionPoint met. Julie took screenshots of the virtual meeting. The recording is also available (1hr 22m).

Highlights:

QP Install Sunday 5/13/12

Submitted by Cathay on 14 May 2012 - 1:00pm
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QuestionPoint is performing an upgrade installation of their software this Sunday morning at 2am to approximately 3:30am Eastern time.  This should not affect our customers, but please check on Monday to see if any of our calls were dropped.

One of my favorites in this installation is the return to a defaulted "checked box" for the practice form we use as "practice" patrons.  This means you will not have to check the box to make sure you don't have your practice session go out into the live world!

QuestionPoint Install this Sunday

Submitted by Julie on 10 November 2011 - 4:07pm
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From QP:

We will be installing a QuestionPoint features upgrade this Sunday, November 13.   Attached are the Release Notes for the install.

QP Install Sunday 8/21

Submitted by Julie on 19 August 2011 - 8:50am
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HUZZAH! Some awesome intuitive changes for this next install. Including:

  1. a link to the reports tab straight from the Select Service dropdown menu
  2. Enhancements to the Policy Pages that enable us to link them to the WorldCat Registry to bring in information (see pdf for more details (and maps!))
  3. Your keywords used when searching the full text will now highlight in the search results.

See the release notes for details.

Brief QuestionPoint Service Interruption on Saturday April 16, 2011

Submitted by Cathay on 15 April 2011 - 6:08pm
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Alert:  On Saturday, April 16 2011, QuestionPoint will perform some systems maintenance around 2am Eastern time.  This interruption of service should take about 30 minutes.

Brief QuestionPoint Service Interruption on Sunday February 27

Submitted by Cathay on 24 February 2011 - 4:16pm
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Alert:  On Sunday, February 27 2011, QuestionPoint will perform some systems maintenance around 1am Eastern time.  This interruption of service should take about 15 minutes.

notes from the QuestionPoint Virtual Users Group meeting

Submitted by Julie on 8 February 2011 - 11:36am
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This morning at 8am was one of the three QuestionPoint Virtual Users Group meetings. This one was early in the day to make it easier for the European contingent to join in.

You can see the slides and read my raw notes (pdf) but here are the highlights from the QuestionPoint update portion of the meeting:

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