Using HTML Tags in the Chat Monitor

For chat providers who want to spruce up their chat sessions:

On Behalf of Wren Spangler at QuestionPoint:


I've received some questions recently about the html tags that appear in some scripted messages and I'd like to provide some clarification.

January Update: Policy Pages: How do we improve them?

Thanks to the feedback from the September Liaison Meeting, we have developed templates (They can also be used as customized scripts) that your library may add to their policy pages.

What policy pages improvements will we post?  The improvements deal with topics that:

Update: Find Out or Report QuestionPoint Issues

Attached is an advanced troubleshooting guide that is from QuestionPoint, more detailed, but works well when the steps are followed in order.

When we are having issues with QuestionPoint - which tend to be related to the Chat Monitor (aka Flash Chat) - keep the Chat Monitor and My QuestionPoint on the screen.

Please check online to find out if the issue has been reported:

ShiftPlanning: Clocking In and Out

Effective Sunday, 7/26/15, AskUsNow! chat providers will clock in and out of QuestionPoint using ShiftPlanning.

Here are steps to take when beginning and ending chat, using ShiftPlanning and QuestionPoint.

1.  Log into QuestionPoint:

Recap: QuestionPoint Virtual User Community Meeting: Thursday, June 18, 2015

Last Thursday, hundreds of QuestionPoint 24/7 Cooperative members gathered online to learn more about the new QuestionPoint leadership, the latest software updates, and answered questions around the virtual room.

Opening Message

Focused on delivering value:

  • People helping librarians helping people
  • Working cooperatively to lower costs
  • World class quality

Listening to customers to improve QuestionPoint

QuestionPoint Leadership

QuestionPoint Install: Sunday, June 14, 2015

On Sunday morning, 6/14/15, we had our latest QuestionPoint install focused on "refreshing the interface," not revising the functionality, of the QuestionPoint software.

The Interface Refresh includes a new look to the following pages:

QuestionPoint Install and Updates: Sunday, October 12, 2014

This fix is specifically to restore the functionality of the refer to email partner capability in the Ask module reported after the previous install. No Release Notes accompany this install.

For prior install updates, go to


Paul Chasen

Statewide Coordinator, Maryland AskUsNow!


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