QuestionPoint Cooperative Update: October 2016

On Behalf of Wren Spangler, QuestionPoint Cooperative Coordinator


Policy Pages: How Do We Improve Them?

Thanks to the feedback from the September Liaison Meeting, we have developed templates (They can also be used as customized scripts.) that your library may add to their policy pages.

What policy pages improvements will we post?  The improvements deal with topics that:

Statewide Scripts

In QuestionPoint chat, we have two types ("scripts" and "URL scripts") and three levels of each (individual, institutional, statewide/shared) available to our librarians. For information on how to use and add your own individual level scripts, we have a Quality Tip and a Tutorial.

QuestionPoint Cooperative Update: July 2016

On Behalf of Wren Spangler, QuestionPoint Cooperative Coordinator

Dear Cooperative Librarians,

QuestionPoint Reports: Stats for Individual Librarians

 This guide walks you through how to get statistics for your institution's individual librarians.

QuestionPoint Reports: Chat Sessions Requested and Accepted at Your Library

This guide will assist you in how to find the standard monthly stats for your institution's librarians (Chats Sessions Accepted) and customer activity (Chat Sessions Requested). Short video included.

QuestionPoint Reports: Librarian and Customer Activity

This gives a rundown of what reports to use for what numbers and where to find them.

Urgent Update: Discontinuing the Collecting and Reporting of Statewide, Descriptive Codes

Effective Friday, 7/1/16, AskUsNow! Admins will discontinue collecting and reporting Descriptive Code data at the Statewide Level.  We are taking this immediate step to focus our efforts on Statistical Sampling as the data collection model that will be most uniformed and aligned to the federal guidelines that all Maryland libraries have to follow starting in July 2016.

No Habla Español? Transfer to the Spanish Queue

Learn how to transfer a chat customer to another queue (instead of to a librarian) like the Spanish or After Hours queue.

When a Customer Requests a Transcript From a Previous Session

This guide walks you through the steps of getting a previous transcript re-sent to a customer.

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