questionpoint

Recap: QuestionPoint Virtual User Community Meeting: Thursday, June 18, 2015

Last Thursday, hundreds of QuestionPoint 24/7 Cooperative members gathered online to learn more about the new QuestionPoint leadership, the latest software updates, and answered questions around the virtual room.

Opening Message

Focused on delivering value:

  • People helping librarians helping people
  • Working cooperatively to lower costs
  • World class quality

Listening to customers to improve QuestionPoint

QuestionPoint Leadership

QuestionPoint Install: Sunday, June 14, 2015

On Sunday morning, 6/14/15, we had our latest QuestionPoint install focused on "refreshing the interface," not revising the functionality, of the QuestionPoint software.

The Interface Refresh includes a new look to the following pages:

QuestionPoint Install and Updates: Sunday, October 12, 2014

This fix is specifically to restore the functionality of the refer to email partner capability in the Ask module reported after the previous install. No Release Notes accompany this install.

For prior install updates, go to http://questionpoint.blogs.com/

Thanks,

Paul Chasen

Statewide Coordinator, Maryland AskUsNow!

 

QP Install on Sunday

This Sunday we’re getting a new QP install. The biggest thing with this install is a re-launch of the Qwidget interface. See the release notes for details.

Creating Librarian Accounts in QuestionPoint

The 1:35 minute video below explains how AUN admins and liaisons can create QuestionPoint logins for their staff members.

NOTE: It is very important to DISABLE access to special partners like NOAA and MD NonProfits.

Statewide Scripts

In QuestionPoint chat, we have two types ("scripts" and "URL scripts") and three levels of each (individual, institutional, statewide/shared) available to our librarians. For information on how to use and add your own individual level scripts, we have a Quality Tip and a Tutorial.

Quality Tip: Customers and their Transcripts

I get a lot of questions about resending transcripts to customers that didn't get them. So here's the skinny on what goes on with transcripts and how to get them to your customers again:

You're IMing another librarian (and trying to transfer) but never a response! Why?

The instant messaging (IM) and transfer feature on QuestionPoint have been around a long time, but isn't used as often as it could be.  Since we don't do it very often, the ability to remember what to do fades. Here are some pointers:

There are at least a couple of reasons a librarian may not be responding to your IM --

Quality Tip: Choosing Queues - How to Decide

As a provider you can log onto chat in a few ways whether you are an academic library or a public one:

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