questionpoint

QP Install on Sunday

This Sunday we’re getting a new QP install. The biggest thing with this install is a re-launch of the Qwidget interface. See the release notes for details.

Creating Librarian Accounts in QuestionPoint

The 1:35 minute video below explains how AUN admins and liaisons can create QuestionPoint logins for their staff members.

NOTE: It is very important to DISABLE access to special partners like NOAA and MD NonProfits.

Statewide Scripts

In QuestionPoint chat, we have two types ("scripts" and "URL scripts") and three levels of each (individual, institutional, statewide/shared) available to our librarians. For information on how to use and add your own individual level scripts, we have a Quality Tip and a Tutorial.

Quality Tip: Customers and their Transcripts

I get a lot of questions about resending transcripts to customers that didn't get them. So here's the skinny on what goes on with transcripts and how to get them to your customers again:

You're IMing another librarian (and trying to transfer) but never a response! Why?

The instant messaging (IM) and transfer feature on QuestionPoint have been around a long time, but isn't used as often as it could be.  Since we don't do it very often, the ability to remember what to do fades. Here are some pointers:

There are at least a couple of reasons a librarian may not be responding to your IM --

Quality Tip: Choosing Queues - How to Decide

As a provider you can log onto chat in a few ways whether you are an academic library or a public one:

February 4, 2013 QuestionPoint Advisory Board meeting

On February 4, 2013, the Advisory Board for QuestionPoint met. Julie took screenshots of the virtual meeting. The recording is also available (1hr 22m).

Highlights:

QuestionPoint releases Top 10 Quality Issues list for 2012

Each year at this time, QuestionPoint compiles a list of the Top 10 issues sent to the QuestionPoint Quality team.

QP install Sunday October 14, 2012 at 2am

QuestionPoint is performing an upgrade installation of their software this Sunday morning at 2am Eastern time.  This should not affect our customers, but please check on Monday to see if any of our calls were dropped.

QP Install Sunday 5/13/12

QuestionPoint is performing an upgrade installation of their software this Sunday morning at 2am to approximately 3:30am Eastern time.  This should not affect our customers, but please check on Monday to see if any of our calls were dropped.

One of my favorites in this installation is the return to a defaulted "checked box" for the practice form we use as "practice" patrons.  This means you will not have to check the box to make sure you don't have your practice session go out into the live world!

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