questionpoint

QuestionPoint Install and Updates: Sunday, October 12, 2014

This fix is specifically to restore the functionality of the refer to email partner capability in the Ask module reported after the previous install. No Release Notes accompany this install.

For prior install updates, go to http://questionpoint.blogs.com/

Thanks,

Paul Chasen

Statewide Coordinator, Maryland AskUsNow!

 

QP Install on Sunday

This Sunday we’re getting a new QP install. The biggest thing with this install is a re-launch of the Qwidget interface. See the release notes for details.

Creating Librarian Accounts in QuestionPoint

The 1:35 minute video below explains how AUN admins and liaisons can create QuestionPoint logins for their staff members.

NOTE: It is very important to DISABLE access to special partners like NOAA and MD NonProfits.

Statewide Scripts

In QuestionPoint chat, we have two types ("scripts" and "URL scripts") and three levels of each (individual, institutional, statewide/shared) available to our librarians. For information on how to use and add your own individual level scripts, we have a Quality Tip and a Tutorial.

Quality Tip: Customers and their Transcripts

I get a lot of questions about resending transcripts to customers that didn't get them. So here's the skinny on what goes on with transcripts and how to get them to your customers again:

You're IMing another librarian (and trying to transfer) but never a response! Why?

The instant messaging (IM) and transfer feature on QuestionPoint have been around a long time, but isn't used as often as it could be.  Since we don't do it very often, the ability to remember what to do fades. Here are some pointers:

There are at least a couple of reasons a librarian may not be responding to your IM --

Quality Tip: Choosing Queues - How to Decide

As a provider you can log onto chat in a few ways whether you are an academic library or a public one:

February 4, 2013 QuestionPoint Advisory Board meeting

On February 4, 2013, the Advisory Board for QuestionPoint met. Julie took screenshots of the virtual meeting. The recording is also available (1hr 22m).

Highlights:

Descriptive Codes

What are Descriptive Codes and why are we starting to use them?

A descriptive code is what QuestionPoint calls the tags we can put on a chat session, email or follow-up to mark the question's category or subject matter. Until now, we have not been using descriptive codes on a statewide level. In the last year, it has become more and more apparent that the use of descriptive codes both on the local and the statewide level would help us when we're explaining, reporting, or talking up our services and usage.

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