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Quick Guide to Going Global

"Going global" means that during your AskUsNow! shift, you're accepting customers from outside of Maryland. The global queue is almost always busy and can be a little nerve-wracking to librarians who are unfamiliar with working with non-MD customers. We've put together this guide to help out.

Freshening up Your Scripts

Initially, your personal scripts may have been set up by you as a new provider. If you find you haven't done much work on them after that, you're not alone! It may be time to revisit your scripts and see if they need a little spring cleaning.  You may want to update the language or re-organize them.

The Chat Monitoring Tool

The online environment can be strangely isolating, yet amazingly active.  While settling in for your chat session, it's interesting and informative to gain a sense of who else is online and what types of questions are being asked at the time.  We can do this through the Chat Monitoring Tool.

Turn Off Your Music While Chatting

music notes

Do you listen to music while working?  Music can get you into a groove and help speed up (and liven up) repetitive tasks!

QuestionPoint Reports: Stats vs. Counts

QuestionPoint had a reports webinar today. Here's some highlights from my notes:

Activity Statistics and Counts of Current Data: What's the difference?

Searching the Full Text of Transcripts

Did you know you can search the full text of our chat transcripts? (WOO HOO!)

Here's how it works:

Searching

From the QuestionPoint homepage, click on Ask in the dropdown menu.You will now see the Search box has a drop-down menu next to it:

   

 

QuestionPoint Cooperative Update: November 2017

On behalf of Wren Spangler, OCLC · QuestionPoint Cooperative Coordinator

 

Dear Cooperative Librarians,

The librarians in the United States will be celebrating the Thanksgiving holiday at the end of this week, and I wanted to share with you that I am grateful for...

 

QuestionPoint Cooperative Update: October 2017

On behalf of Wren Spangler, OCLC · QuestionPoint Cooperative Coordinator

 

Dear Cooperative Librarians,

 

Historically, October has been one of our busiest months of the year. I thought it might be helpful to share some suggestions for providing high-quality service in the most efficient manner possible.

 

1) IM and Transfer: Be efficient in your communication with your colleagues!

QuestionPoint Cooperative Update: August 2017

On behalf of Wren Spangler, OCLC · QuestionPoint Cooperative Coordinator

Dear Cooperative Librarians,

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