Find Out About or Report QuestionPoint Issues

Updated at 4:15 pm on 9/9/15

When we are having issues with QuestionPoint, which tend to be related to the Chat Monitor (aka Flash Chat), keep the Chat Monitor and My QuestionPoint on the screen.

Please check online to find out if the issue has been reported:

ShiftPlanning: Clocking In and Out

Effective Sunday, 7/26/15, AskUsNow! chat providers will clock in and out of QuestionPoint using ShiftPlanning.

Here are steps to take when beginning and ending chat, using ShiftPlanning and QuestionPoint.

1.  Log into QuestionPoint:

Recap: QuestionPoint Virtual User Community Meeting: Thursday, June 18, 2015

Last Thursday, hundreds of QuestionPoint 24/7 Cooperative members gathered online to learn more about the new QuestionPoint leadership, the latest software updates, and answered questions around the virtual room.

Opening Message

Focused on delivering value:

  • People helping librarians helping people
  • Working cooperatively to lower costs
  • World class quality

Listening to customers to improve QuestionPoint

QuestionPoint Leadership

QuestionPoint Install: Sunday, June 14, 2015

On Sunday morning, 6/14/15, we had our latest QuestionPoint install focused on "refreshing the interface," not revising the functionality, of the QuestionPoint software.

The Interface Refresh includes a new look to the following pages:

QuestionPoint Install and Updates: Sunday, October 12, 2014

This fix is specifically to restore the functionality of the refer to email partner capability in the Ask module reported after the previous install. No Release Notes accompany this install.

For prior install updates, go to


Paul Chasen

Statewide Coordinator, Maryland AskUsNow!


QP Install on Sunday

This Sunday we’re getting a new QP install. The biggest thing with this install is a re-launch of the Qwidget interface. See the release notes for details.

Creating Librarian Accounts in QuestionPoint

The 1:35 minute video below explains how AUN admins and liaisons can create QuestionPoint logins for their staff members.

NOTE: It is very important to DISABLE access to special partners like NOAA and MD NonProfits.

Statewide Scripts

Please note: This post was updated in March 2015 to show the latest scripts. - The AUN Team

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