questionpoint

QuestionPoint Technology Issues: How Do I Report and Troubleshoot Them?

When we are having issues with QuestionPoint, please start by keeping the Chat Monitor and My QuestionPoint website on the screen as they are.

Please check online to find out if the issue has been reported:

Statewide Scripts

Please refer to the Shared Scripts in our QuestionPoint Accounts for the most up-to-date scripts.  I am in the process of updating this page.  Thanks, Paul/AUN

Have any suggestions on improving the current scripts.  Or creating new ones?  Please contact Paul (pchasen@prattlibrary.org).  Thanks!

QuestionPoint Reports: Stats vs. Counts

QuestionPoint had a reports webinar today. Here's some highlights from my notes:

Activity Statistics and Counts of Current Data: What's the difference?

Searching the Full Text of Transcripts

Did you know you can search the full text of our chat, email, and text message transcripts? (WOO HOO!)

Here's how it works:

Searching

From the QuestionPoint homepage, click on Ask in the dropdown menu.You will now see the Search box has a drop-down menu next to it:

   

 

QuestionPoint Cooperative Update: November 2017

On behalf of Wren Spangler, OCLC · QuestionPoint Cooperative Coordinator

 

Dear Cooperative Librarians,

The librarians in the United States will be celebrating the Thanksgiving holiday at the end of this week, and I wanted to share with you that I am grateful for...

 

QuestionPoint Cooperative Update: October 2017

On behalf of Wren Spangler, OCLC · QuestionPoint Cooperative Coordinator

 

Dear Cooperative Librarians,

 

Historically, October has been one of our busiest months of the year. I thought it might be helpful to share some suggestions for providing high-quality service in the most efficient manner possible.

 

1) IM and Transfer: Be efficient in your communication with your colleagues!

QuestionPoint Cooperative Update: August 2017

On behalf of Wren Spangler, OCLC · QuestionPoint Cooperative Coordinator

Dear Cooperative Librarians,

QuestionPoint Cooperative Update: May 2017

On behalf of Wren Spangler, OCLC · QuestionPoint Cooperative Coordinator

Dear Cooperative Librarians,

 

I am happy to share our latest news with you! 

 

When Are Customer IP Addresses Visible?

Customer IP addresses are visible in certain situations within QuestionPoint. This tells you where and when IP addresses are visible.

How Does a URL Appear to the Customer During Chat?

When you send a URL to a customer during chat, what do they see? This guide shows how different URL protocols appear to customers in the normal chat form.

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