questionpoint

Quality Control: How can we provide it like QuestionPoint and the AskUsNow! Administrators?

In reference to the "Supports the Quality of Service" section of The Responsibilities of the AskUsNow! Liaison, I have received questions about how I (the Liaison) should be reviewing chat sessions.  I have also received questions from AskUsNow! Providers about the criteria used to evaluate the chat sessions. 

QuestionPoint Administrators have graciously shared information about how they provide quality control.

How to Send a Question for Follow-Up to a Non-Maryland Library

Sometimes a session needs follow-up by a non-Maryland library.  You have multiple options!

Using HTML Tags in the Chat Monitor

For chat providers who want to spruce up their chat sessions:

On Behalf of Wren Spangler at QuestionPoint:

 

I've received some questions recently about the html tags that appear in some scripted messages and I'd like to provide some clarification.

Humanity (formerly known as ShiftPlanning): Clocking In and Out

The basic instructions for using Humanity are available here.  

1.  Log into QuestionPoint

2.  On your My QuestionPoint homepage, go to "Quick Links" and click on "Humanity:  Time Clock."

Recap: QuestionPoint Virtual User Community Meeting: Thursday, June 18, 2015

Last Thursday, hundreds of QuestionPoint 24/7 Cooperative members gathered online to learn more about the new QuestionPoint leadership, the latest software updates, and answered questions around the virtual room.

Opening Message

Focused on delivering value:

  • People helping librarians helping people
  • Working cooperatively to lower costs
  • World class quality

Listening to customers to improve QuestionPoint

QuestionPoint Leadership

QuestionPoint Install: Sunday, June 14, 2015

On Sunday morning, 6/14/15, we had our latest QuestionPoint install focused on "refreshing the interface," not revising the functionality, of the QuestionPoint software.

The Interface Refresh includes a new look to the following pages:

Qwidget Implementation Poster Session

2015 MLA/DLA Conference Poster Session

Qwidget Implementation Project:  

More Information

Please refer to http://askusnow.info/staff/reports_qwidget-implementation.

 

Questions to the Maryland and Non-Maryland Library Contributors:

 

QuestionPoint Install and Updates: Sunday, October 12, 2014

This fix is specifically to restore the functionality of the refer to email partner capability in the Ask module reported after the previous install. No Release Notes accompany this install.

For prior install updates, go to http://questionpoint.blogs.com/

Thanks,

Paul Chasen

Statewide Coordinator, Maryland AskUsNow!

 

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