questionpoint

"Librarian is typing" feature on it's way!

Submitted by Julie on 5 May 2010 - 2:04pm

At today's QuestionPoint Advisory Board meeting, Susan McGlamery announced that planned for the June install (before ALA) is... (drumroll please)...

"the librarian/customer is typing" messages!

Needless to say, applause was heard world-wide after that. :-) This feature has been on the list for quite a while (years!) and i'm SO STOKED to be able say that IT IS COMING!

QuestionPoint Qwidget Roll up Pilot

Submitted by Julie on 2 March 2010 - 12:40pm

The Qwidget is one of the customer interfaces that we can use at AskUsNow! (as seen on this test page). Because of the qwidget coding, customers entering AskUsNow! through the qwidget would never be "rolled up" to the back up librarians or the rest of the cooperative, making this particular interface NOT accessible 24/7. Because customers entering this interface would experience an "offline" time even though our service is indeed 24/7 we didn't deploy this interface.

When customer IP addresses are visible

Submitted by Julie on 25 February 2010 - 4:10pm

Customer IP addresses are visible in certain situations within QuestionPoint. This tells you where and when IP addresses are visible.

QP Users Group Meeting notes and virtual meeting opportunities available

Submitted by Julie on 22 January 2010 - 2:16pm

The notes from the QuestionPoint User Group meeting at ALAMW in Boston are now online. Included in the notes is the announcement that QuestionPoint is partnering with TextALibrarian for mobile option (we announced this locally yesterday on the listserv and staff site but don’t have a lot of information yet...)

QuestionPoint partners with Mosio Text A Librarian

Submitted by Julie on 21 January 2010 - 10:07am

Exciting news from QuestionPoint about texting! Check out the full text of the press release below. Also keep an eye on any comments that might be posted to the QuestionPoint Blog about this issue.

Customer can hear a "ding" when the librarian replies!

Submitted by Julie on 20 January 2010 - 12:29pm

This past week Tina @BCPL ran into a session that she brought to my attention. In the session, the customer said they couldn’t get the “audible alert” to work.

Whaaaa?

The librarian interface has sound notifications when there is a new customer or when the customer says something but the customer interface doesn’t… does it?

QuestionPoint Install happening this Sunday (1/10)

Submitted by Julie on 8 January 2010 - 11:05am

It's time for another scheduled QuestionPoint install. This one will be at 3AM EST on Sunday, January 10, 2010.

While no one in Maryland monitors at that time, please be aware of any traffic that may have come in during this time by checking your NEW Question Lists on Monday morning.

This install has a lot of advances for the qwidget including a mobile webkit for the iphone and facebook and new qwidget reports. The main new thing for us to know with this install is that the bug regarding DRAFT answers has been fixed:

Resolution Codes

A resolution code has to be set for every AskUsNow! chat session. This guide gives you the rundown of what code is used when.

Needed: Additional Global Hours for 2010

Submitted by Julie on 14 December 2009 - 12:03pm

We need to add 5+ Global hours to our schedule for 2010.

What is a Global Shift?

A "global shift" refers to an AskUsNow! shift that monitors both the local ("primary" and "BME") queues as well as the 24/7 cooperative queues.

Policy Pages

Policy Pages is a form that is filled out by the local institution that is available to librarians helping your customers through the QuestionPoint software. These pages are designed to help other librarians not from your institution better help your customers. This page will tell you how to get to these pages within QuestionPoint for editing and viewing.