questionpoint

QuestionPoint Install and Updates: Sunday, October 12, 2014

This fix is specifically to restore the functionality of the refer to email partner capability in the Ask module reported after the previous install. No Release Notes accompany this install.

For prior install updates, go to http://questionpoint.blogs.com/

Thanks,

Paul Chasen

Statewide Coordinator, Maryland AskUsNow!

 

QP Install on Sunday

This Sunday we’re getting a new QP install. The biggest thing with this install is a re-launch of the Qwidget interface. See the release notes for details.

Creating Librarian Accounts in QuestionPoint

The 1:35 minute video below explains how AUN admins and liaisons can create QuestionPoint logins for their staff members.

NOTE: It is very important to DISABLE access to special partners like NOAA and MD NonProfits.

Quality Tip: Customers and their Transcripts

I get a lot of questions about resending transcripts to customers that didn't get them. So here's the skinny on what goes on with transcripts and how to get them to your customers again:

Choosing Queues - How to Decide

Whether you're an academic or public library provider, you can log onto chat in a few ways :

February 4, 2013 QuestionPoint Advisory Board meeting

On February 4, 2013, the Advisory Board for QuestionPoint met. Julie took screenshots of the virtual meeting. The recording is also available (1hr 22m).

Highlights:

Descriptive Codes

What are Descriptive Codes?

A descriptive code is a subject-specific tag we assign a chat session. It allows QuestionPoint and AskUsNow! to monitor usage and track trends in subject matter.

QuestionPoint Install this Sunday

From QP:

We will be installing a QuestionPoint features upgrade this Sunday, November 13.   Attached are the Release Notes for the install.

QP Install Sunday 8/21

HUZZAH! Some awesome intuitive changes for this next install. Including:

  1. a link to the reports tab straight from the Select Service dropdown menu
  2. Enhancements to the Policy Pages that enable us to link them to the WorldCat Registry to bring in information (see pdf for more details (and maps!))
  3. Your keywords used when searching the full text will now highlight in the search results.

See the release notes for details.

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