questionpoint

QuestionPoint Install: Sunday, June 14, 2015

On Sunday morning, 6/14/15, we had our latest QuestionPoint install focused on "refreshing the interface," not revising the functionality, of the QuestionPoint software.

The Interface Refresh includes a new look to the following pages:

Qwidget Implementation Poster Session

2015 MLA/DLA Conference Poster Session

Qwidget Implementation Project:  

More Information

Please refer to http://askusnow.info/staff/reports_qwidget-implementation.

 

Questions to the Maryland and Non-Maryland Library Contributors:

 

QuestionPoint Install and Updates: Sunday, October 12, 2014

This fix is specifically to restore the functionality of the refer to email partner capability in the Ask module reported after the previous install. No Release Notes accompany this install.

For prior install updates, go to http://questionpoint.blogs.com/

Thanks,

Paul Chasen

Statewide Coordinator, Maryland AskUsNow!

 

QP Install on Sunday

This Sunday we’re getting a new QP install. The biggest thing with this install is a re-launch of the Qwidget interface. See the release notes for details.

Creating Librarian Accounts in QuestionPoint

The 1:35 minute video below explains how AUN admins and liaisons can create QuestionPoint logins for their staff members.

NOTE: It is very important to DISABLE access to special partners like NOAA and MD NonProfits.

Quality Tip: Customers and their Transcripts

I get a lot of questions about resending transcripts to customers that didn't get them. So here's the skinny on what goes on with transcripts and how to get them to your customers again:

Choosing Queues - How to Decide

Whether you're an academic or public library provider, you can log onto chat in a few ways :

February 4, 2013 QuestionPoint Advisory Board meeting

On February 4, 2013, the Advisory Board for QuestionPoint met. Julie took screenshots of the virtual meeting. The recording is also available (1hr 22m).

Highlights:

Descriptive Codes

Effective Friday, 7/1/16, AskUsNow! Admins discontinued collecting and reporting Descriptive Code data at the statewide level.  Chat providers do not need to add in the Descriptive Codes, whether they are the statewide descriptive codes or the generic QuestionPoint codes.  Library partners have the option to add back in the codes for local reporting purposes.  

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