questionpoint

a word on cobrowse (and a hack)

Cobrowse is a feature of our chat software that allows a librarian and customer to share a page and view what the other person is viewing. When a customer clicks on a link on a site, the librarian goes there too and vise versa. This feature was particularly handy when navigating databases with customers.

QuestionPoint Reports: Stats vs. Counts

QuestionPoint had a reports webinar today. Here's some highlights from my notes:

Activity Statistics and Counts of Current Data: What's the difference?

QP 24/7 Reference Co-op Advisory Board Notes

Today was the QuestionPoint 24/7 Reference Cooperative Advisory Board meeting.  Check out the notes if you're interested in  specifics. The interesting bits included:

QuestionPoint Release Notes: June 2010 (or: the librarian is typing)

QuestionPoint will be unavailable Sunday June 13, 2010 for scheduled maintenance and new service upgrades. The system will be unavailable for approximately 30 minutes from 07:00 UTC (03:00 ET) to approximately 07:30 UTC (03:30 ET).

You can read the release notes for details on the upgrade but here are the highlights:

New Features

  • Custom descriptive codes! This will help with our new law chat initiative!
  • Type ahead- the librarian and customers will be able to see when the other one is typing!
  • the "Edit/Delete" buttons are moving further up to aid replies!

 

Information Regarding the QuestionPoint outage Sunday May 9th

On Sunday, May 9, at 10:53am, the primary OCLC data center in Dublin lost power during required internal facilities maintenance activity. It effected ALL OCLC services including QuestionPoint. OCLC staff worked diligently to restore services as quickly as possible. All systems are fully recovered and operational, and QuestionPoint came back online at approximately 4:28 PM EDT.

From OCLC:

"Librarian is typing" feature on it's way!

At today's QuestionPoint Advisory Board meeting, Susan McGlamery announced that planned for the June install (before ALA) is... (drumroll please)...

"the librarian/customer is typing" messages!

Needless to say, applause was heard world-wide after that. :-) This feature has been on the list for quite a while (years!) and i'm SO STOKED to be able say that IT IS COMING!

QuestionPoint partners with Mosio Text A Librarian

Exciting news from QuestionPoint about texting! Check out the full text of the press release below. Also keep an eye on any comments that might be posted to the QuestionPoint Blog about this issue.

 

QuestionPoint Install happening this Sunday (1/10)

It's time for another scheduled QuestionPoint install. This one will be at 3AM EST on Sunday, January 10, 2010.

While no one in Maryland monitors at that time, please be aware of any traffic that may have come in during this time by checking your NEW Question Lists on Monday morning.

This install has a lot of advances for the qwidget including a mobile webkit for the iphone and facebook and new qwidget reports. The main new thing for us to know with this install is that the bug regarding DRAFT answers has been fixed:

Resolution Codes

A resolution code has to be set for every AskUsNow! chat session. This guide gives you the rundown of what code is used when.

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