Statewide Scripts

Please refer to the Shared Scripts in our QuestionPoint Accounts for the most up-to-date scripts.  I am in the process of updating this page.  Thanks, Paul/AUN

Have any suggestions on improving the current scripts.  Or creating new ones?  Please contact Paul (pchasen@prattlibrary.org).  Thanks!

In QuestionPoint chat, we have two types ("scripts" and "URL scripts") and three levels of each (individual, institutional, and shared) available to our librarians.  "Shared Scripts" are "Statewide Scripts."

Late June / early July 2013 we did a weeding of our huge list of statewide scripts. You can find the pre-weeded list here.

Here's the current list:

01_Welcome_AskUsNow! Welcome to Maryland AskUsNow!. I'm reading over your question and will be with you in just a moment.
01_Welcome_GlobalChat Hello and welcome! I am a librarian with the AskUsNow! service in Maryland. Your library and my library are part of a international group that provide backup for each other's service. I'm reading over your question and will be with you in just a moment.
02.5_Qwidget_Thanks_Goodbye_AskUsNow!

Thanks for using Maryland AskUsNow!. If you have any further questions, please contact us again. You can end the session by clicking on the "x" at the top right of the widget box. If you provided an e-mail address, you should receive a full transcript from "AskALibrarian@oclc.org" in a few minutes. Bye for now - and please take a moment to fill out the survey!

Follow us on Twitter @askusnow or https://twitter.com/askusnow

02.5_Qwidget_Thanks_Goodbye_GlobalChat Thanks for using the Ask-A-Chat-Librarian service.  Please end the chat by clicking on the "x" at the top right of the widget box.  Bye!
02_Chat_Form_Goodbye_AskUsNow!

Thank you for using Maryland AskUsNow!. If you have any further questions, please contact us again. You will have an opportunity to send the transcript with links to yourself but if you already provided an e-mail address, you should receive a full transcript from "AskALibrarian@oclc.org" in a few minutes. You can go ahead and click Exit to end your session. Bye for now - and please take a moment to fill out the survey!

Follow us on Twitter @askusnow or https://twitter.com/askusnow

02_Chat_Form_Goodbye_GlobalChat Thanks for using the Ask-A-Chat-Librarian service.  Bye!
24_Class_Visit_Busy_Need_More_Information

It looks like a lot of students from your class have logged in for help on their assignments.  I'm currently helping others at the moment and will be with you as soon as I can.  While waiting, tell me more about your assignment.  This will help me find great websites and other resources and information from your library.   Thanks!

25_Class_Visit_Email_Address

At this time, we are experiencing a high number of student research questions on chat.  In case we do not get a chance to chat, please type in 1) your email address and 2) as many details as possible about your research assignment, and a librarian will get back to you within 72 hours.

27_InterLibrary_Loan An interlibrary loan (ILL) is the process where you ask your local library (wherever you have a card) to request that they borrow an item from another library for you. Often there is a small fee. It can take 2-3 weeks for the item to be sent to your library.
28_ILL_Maryland_Marina

Marina is a statewide interlibrary loan system. Customers with a Maryland Public Library Card can request materials not owned by their local public library system from another library system. You can get to the service by linking from your local library, or going to www.sailor.lib.md.us/services/marina/default.aspx?id=56300.

29_Sailor_databases

Sailor has databases for all Maryland residents and students at Maryland schools and institutions.  As long as you are using the Internet in a Maryland location, you do not need a library card to access them.  You can find full-text articles, including primary sources, in the databases.  The Sailor databases are available at http://www.sailor.lib.md.us/services/databases/

31.5_HW_Carroll_Tutor The Carroll County Public Library has a directory of community services available at https://community.carr.org/services/documents/fulldir.pdf.  I will search for tutors and be right back.
31_HW_BCPL_Tutor

It sounds like you could use some specific tutoring help. Tutors are available to help with math and other subjects. Baltimore County has a subscription to this service, so you can use it for free! Tutors are available everyday from 2pm to midnight (except for some holidays). Head over to www.bcpl.info/brainfuse (this is the sign-in screen) to get started.

32_HW_EnochPratt&SLRC_Tutor

It sounds like you could use some specific tutoring help. Tutors are available to help with math and other subjects. The Enoch Pratt Free Library/SLRC has a subscription to this service, so you can use it for free! Tutors are available every day from 2pm to 11:55 pm (except for some holidays).  To get there, visit http://www.brainfuse.com/highEd/helpNow.asp?a_id=E078F156&ss=&r=  

33_HW_Harford_Tutor

It sounds like you could use some specific tutoring help. Tutors are available to help with math and other subjects. Harford County has a subscription to this service, so you can use it for free! Tutors are available everyday from 2pm to 11:55pm (except for some holidays) at http://www.brainfuse.com/login/csl.asp?a_id=F6E77368

34_HW_Montgomery_Tutor

Need help on your homework?  The Montgomery County Public Schools offers its Homework Hotline from September thru Mid-May:  http://www.montgomeryschoolsmd.org/departments/itv/HHL/.  More homework help resources are available on the MCPL Kids: http://montgomerycountymd.libguides.com/kids/homeworkhelp and Teen sites:  http://montgomerycountymd.libguides.com/teensite/homework.  

35_HW_PrinceGeorges_Tutor

It sounds like you could use some specific tutoring help. Tutors are available to help with math and other subjects. Prince George's has a subscription to this service, so you can use it for free! Tutors are available everyday from 2pm to midnight (except for some holidays) at http://www.brainfuse.com/login/csl.asp?a_id=D25BDBAC

36_HW_Calvert_Charles_StMarys_Tutor

This sounds like a great question for a tutor! In Southern Maryland, you have access to online tutors! Tutors are available to help with math and other subjects everyday from 2pm to 11pm (except for some holidays). To get there, click this link to open a new browser: http://main.somd.md.brainfuse.com

37_HW_WashCo_Garrett_Allegany_Tutor It sounds like you could use some specific tutoring help. Tutors are available to help with math and other subjects. Western Maryland has a subscription to this service, so you can use it for free! Tutors are available everyday from 2pm to midnight (except for some holidays) at http://www.brainfuse.com/login/csl.asp?a_id=1B8E9305
38_HW_Worc_Caro_Wico_Tutor It sounds like you could use some specific tutoring help. Tutors are available to help with math and other subjects. The Eastern Shore has a subscription to this service, so you can use it for free! Tutors are available everyday from 2pm to 11pm (except for some holidays) at http://www.brainfuse.com/login/csl.asp?a_id=43D1F9DD
39_Math_questions It looks like you're looking for some help on your math homework. Although there aren't any tutors available on this service, I'd suggest using a great web site called Webmath. It shows you how to solve a problem. The site is www.webmath.com - Another very helpful math web site is called The Math Forum. You can connect to it at http://www.mathforum.com/math.topics.html
40_Sales_question

Maryland AskUsNow! is the statewide library chat service available 24 hours a day, 7 days a week that uses the expertise of librarians to provide answers to questions, research guidance, and help navigating the internet. Your question may refer to selling a book or a similar product to a library. If this is the case, let us know the name of the library you are trying to contact. We'll have someone from that library reply to your question, as long as you provide an email address. Thanks!

41_Legal_resource_and_advice

Your question may require a legal opinion. As librarians, we can offer information resources to get you started. You may want to consult with an attorney who can provide further interpretation.

Extensive information on locating an attorney is available on the Maryland People's Law Library website, https://www.peoples-law.org/get-help. Let me see what I can find for you on your topic from the People's Law Library, https://www.peoples-law.org/, that can get you started.

42_Medical_resource_and_advice

Your question may require a health professional's opinion. As librarians, we can offer information resources to get you started. You may want to consult with a doctor who can provide further interpretation.

We can help you find a nearby doctor. I can also find helpful information that is in a language we can understand at MedlinePlus, one of the best online health care websites: https://medlineplus.gov/.

43_Are_you_still_there? I haven't heard from you in a while... I hope we haven't lost our connection! Are you still with me?
47_Printing_Directions_Chat_Form

If you would like to print the page you're seeing in the right frame, you can try first clicking in that frame and then selecting Print.

In the Print frames section, select the option for only the selected frame and then click OK. Instead, you may want to just click the link above in the transcript, which will open a new browser. You should be able to print from there.

The 3rd option would be to wait until you see the full transcript appear on your screen after we've ended the session.

48_Access_pages_later After we end the call, you'll see our entire transcript on your screen, including the web links! If you weren't able to provide an e-mail address at login, you'll be given an option to e-mail the transcript to yourself then.
52_Rude_behavior I do want to help you with your chat question, but you'll need to demonstrate some patience while we search. We aren't able to tolerate rude behavior on this service. Should we continue or just end the call now?
53_Inappropriate_rephrase If you have a question for us, please rephrase it again with more appropriate language.
54_Inappropriate_disconnect Sorry, but since you insist on using this kind of abusive language, I'm going to need to end the call. When you have an information question and can use appropriate language, we will be glad to help you then. Goodbye for now.
55_Illegal_obscene_questions Sorry to need to point this out - but by using this service you agree not to send any question or content that is illegal, harassing, libelous, threatening, harmful, or obscene - and does not violate any applicable local, state, national, or international law. Please contact us again when you have a question that we will be able to address at Maryland AskUsNow!. Goodbye for now.
67_Phone_or_Visit? At this point in our conversation, I have tried my best to provide help on chat, and the option for more help by email has been declined.  I think the best way to handle this particular question would be to visit your local library or contact them by phone. They'll be able to provide the best response. Do you already have your library's phone number? I'd be happy to look it up for you if you don't have it handy!
69_Disconnected_Goodbye

Unfortunately it looks like we've lost our connection. I hope I've been able to answer your question, but if not, please do write us back. You may also choose to ask your question by email at maryland.askusnow@gmail.com if technical problems keep us from chatting. Please provide as much detail about what you need as possible, and let us know which library system you use. Goodbye for now, and thanks for using Maryland AskUsNow!.

70_Take_awhile This could take a while to search for what you requested. Would you prefer that I email you when I find the information so that you don't have to wait? If so, could you confirm your email address for me?
71_Verify_email_address_deadline Your chat question is very important and may require more help by email after our chat.  May you 1) send me your email address and 2) provide the latest date and time that you need the email?  We can generally promise an email with more information and resources within 72 hours.
72_Goodbye_Followup

I'm sending your question into our email follow-up service...You can expect a followup reply from us within 72 hours. Your reply should be delivered from our "AskALibrarian@oclc.org" account. Goodbye, and thank you for using the Maryland AskUsNow! service!

73_Goodbye_Followup_Holidays

I'm sending your question into our email follow-up service.  Your reply will be delivered from "AskALibrarian@oclc.org."  Because your library may be closed during the holidays, you may expect a delay in a reply back.  If the matter is urgent, please contact your library in person or by phone.  Goodbye, and thank you for using the Maryland AskUsNow! service.

74_Law_Followup

Maryland has law libraries around the state that are free and open to the public:  http://www.lawlib.state.md.us/. They have knowledgeable librarians who can provide more legal research help by email. Once we finish up this chat, would you like for me to refer your question to a law library so they can email you directly with more information?

75_LBPH_Followup

The Maryland Library for the Blind and Physically Handicapped (LBPH) provides assistance to the eligible blind and physically handicapped residents of Maryland: http://lbph.maryland.gov/.  They also assist customers by email. They have experienced librarians who can provide more research help and information about accessing LBPH services. Once we finish up this chat, would you like for me to refer your question to the LBPH so they can email you directly with more information?

77_SLRC_Followup

The Maryland State Library Resource Center (SLRC) provides cooperative, cost effective, resources and services for Maryland libraries and their customers: http://www.slrc.info/.  SLRC have subject specialists who can provide more research help.  Once we finish up this chat, would you like for me to refer your question to SLRC so they can email you directly with more information?

78_Spanish_AccessPoint To chat with a librarian who is fluent in Spanish, please click on http://www.questionpoint.org/crs/servlet/org.oclc.home.TFSRedirect?VIRTCATEGORY=12087&category=SPANISH. 
79_Spanish_Followup

Le mandaremos una respuesta por correo electrónico. Si Ud. necesita más ayuda, notifíquenos después de recibir el correo. ¡Adiós y gracias por usar los servicios de Maryland AskUsNow! y QuestionPoint!

96_Contact_Maryland_AskUsNow!_Coordinator If you'd like more information about Maryland AskUsNow!, or need to leave feedback about your chat experience, please contact Paul Chasen, Statewide Coordinator of Maryland AskUsNow!, at maryland.askusnow@gmail.com or 443-984-4955. 
97_What_Is_AskUsNow! Maryland AskUsNow! is a free, 24/7, library chat service.  Public and college librarians, from in and out of Maryland, will chat with you.  Maryland AskUsNow! uses OCLC's QuestionPoint software:  http://www.oclc.org/en/questionpoint.html. The service is 100% funded by an Institute of Museum and Library Services (IMLS) Library Services and Technology Act (LSTA) grant, a project of the Maryland State Library, and hosted at the Enoch Pratt Free Library/Maryland State Library Resource Center.  To learn more about Maryland AskUsNow!, please click on https://bit.ly/2H7Ye9J.  You may also contact Paul Chasen, Statewide Coordinator, Maryland AskUsNow!, at maryland.askusnow@gmail.com or 443-984-4955.
98_Credo_Reference Doing Research?  Need mores sources for your assignment or project?  Here is free access to Credo Reference:   http://search.credoreference.com/?username=nvioahtjei&password=18hg285q.  Please let me know if you want to learn how to find sources in Credo Reference.  Thanks!
99_Crisis_Suicide_Resources

There are people who can help and listen.

You can call 1-800-273-TALK (8255) 24/7 for help.

More information is also available at Help4MDYouth:  http://www.help4mdyouth.org/; Community Crisis Services, http://www.communitycrisis.org/; Life Crisis Center, http://www.lifecrisiscenter.org/; and IMAlive, https://www.imalive.org/.

If you would prefer to email someone, you can email jo@samaritans.org (an email helpline from http://www.samaritans.org/ (they're out of the UK, but can still help) or the Life Crisis Center, http://www.lifecrisiscenter.org/#!contact/c1z0x.

There is a text service called the "Crisis Text Line," text to 741-741.