The Responsibilities of the AskUsNow! Liaison

We appreciate all your contributions to AskUsNow!'s success!  The Liaison:

 

Represents the Partner Library

  • works with the AskUsNow! statewide coordinator to go live with the new partnership.
  • contributes and solicits agenda topics from staff for statewide meetings and optional site visits.
  • participates in discussions at meetings and online in email groups, the listserv, Blackboard Ultra, and other means of freely accessible communication.
  • maintains regular contact with the AskUsNow! Statewide Coordinator and/or designated administrators of the service.
  • is comfortable contacting other liaisons as needed.

Contributes to the Success of the Service

  • oversees library staff who provide the AskUsNow! chat reference service.
  • makes sure scheduled chat hours are covered and communicates the need for statewide or global assistance.
  • coordinates the promotion of AskUsNow! within the library's community.
  • makes AskUsNow! as visible as possible on their library's website.
  • works with library and local marketing specialists to ensure the service is being promoted effectively
  • keeps the library system's administration and staff informed about what is happening with the service.

Ensures the Reliability and Accuracy of Local Information Used by the Cooperative to Help Their Customers on Chat

  • keeps Policy Pages in QuestionPoint (soon to be FAQs in LibAnswers) up-to-date and complete of information that will help chat librarians better help local customers.
  • provides scripts that will help chat librarians better help local customers.
  • verifies the contact information on the staff website is up-to-date.
  • alerts the AskUsNow! Statewide Coordinator when further assistance is needed in updating the QuestionPoint chat reference software (soon to be LibAnswers & LibChat).

Supports the Quality of the Service

Contributes Enthusiasm and Energy to the Success of the service!