New Staff Training

in

Scheduled Classes

Tuesday, August 31, 9:30 - 4pm
@ C. Burr Artz branch, Frederick County -

110 East Patrick Street, Frederick 21701

 

Thursday, September 2, 9:30 - 4pm

@ West County branch, Anne Arundel County - 1325 Annapolis Road, Odenton 21113

 

To register for either of these classes, please fill out the registration form or send Julie an email with the names, emails, phone number and selected class for each person. Regardless of how you register you will recieve a confirmation email.

What is New Staff Training?

This full-day training is mandatory for all Maryland Library staff who want to provide the Maryland AskUsNow! service. Project Liaisons may also attend at any time.

Participants will be introduced to the structure of the state service and learn how it relates to the national QuestionPoint 24/7 Reference cooperative. Through demonstration and hands-on experience participants will become familiar with the features of the QuestionPoint Flash Chat and QuestionPoint follow-up systems.

Participants will also learn to recognize the proper communication and reference behaviors to apply in the live chat reference transaction. At the conclusion of the training, participants will be able to:

  • Navigate the service's staff support web site, the Maryland AskUsNow! Inner Harbor.
  • Log in, select queues to monitor, and retrieve a customer using OCLC QuestionPoint's Flash Chat interface.
  • Use OCLC QuestionPoint's Flash Chat interface to interact with a customer and successfully complete a transaction.
  • Identify at least 10 model behaviors for providing chat reference on Maryland AskUsNow!
  • Identify at least 3 online search tools recommended by the Maryland AskUsNow! project.
  • Identify at least 3 methods for verifying the authority of an online source.

Read more about the pre-class assignments and other training-day information.

Who's the Trainer?

Julie Strange, Statewide Coordinator: Maryland AskUsNow!
410-887-6124 - jstrange@askusnow.info

Note on Weather-Related Cancellations

All training sessions are scheduled to take place unless the location hosting the training session is closed or the trainer cancels the session. You may contact Julie if you have any questions regarding weather-related cancellations. Cell phone: 856-371-2571