2018 03 - March 2018 Monthly Report

Maryland AskUsNow! Monthly Report

March 2018


By the Numbers:

  • Maryland library customers logged into chat 1461 times.
  • Maryland librarians answered questions in 934 chat sessions from Maryland and global customers.  
  • Maryland librarians followed up by email to customers’ chat questions 378 times.


Customers’ Comments:

Quality Control Commendations and Tips for Chat Improvement: October-December 2017

AskUsNow!:  Quality Control Commendations and Tips for Chat Improvement

FY 18

October-December 2017


AskUsNow! Website Chat Sessions By Location FY18

Using information gathered from chat transcripts and IP addresses, AskUsNow! can determine the location and/or library affiliation of customers arriving from www.askusnow.info. Included here are the approximate number of chat sessions for each Maryland county, partner academic institution, and special library.

QuestionPoint Technology Issues: How Do I Report and Troubleshoot Them?

When we are having issues with QuestionPoint, please start by keeping the Chat Monitor and My QuestionPoint website on the screen as they are.

Please check online to find out if the issue has been reported:

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