2017 12 - December 2017 Monthly Report

Maryland AskUsNow! Monthly Report

December 2017


By the Numbers:

  • Maryland library customers logged into 2367 chat times.
  • Maryland librarians answered questions in 1081 chat sessions from Maryland and global customers.
  • Maryland librarians followed up by email to customers’ chat questions 389 times.


Customers’ Comments:

AskUsNow! Website Chat Questions FY18

Using information gathered from chat transcripts and IP addresses, AskUsNow! can determine the location and/or library affiliation of customers arriving from www.askusnow.info. Included here are the approximate number of chat sessions for each Maryland county, partner academic institution, and special library.

QuestionPoint Technology Issues: How Do I Report and Troubleshoot Them?

When we are having issues with QuestionPoint, please start by keeping the Chat Monitor and My QuestionPoint website on the screen as they are.

Please check online to find out if the issue has been reported:

Staff Training Registration

Interested in attending an AskUsNow! Staff Training? Please register below.

Registration deadline for New Staff Training is 5-7 DAYS before the training date to give library staff ample time to complete the pre-class work. Anyone who does not complete the pre-class work will NOT be allowed into the f2f class.  Learn more about New Staff Training at http://askusnow.info/staff/training/newstaff.

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