2018/2019 Maryland AskUsNow! Volunteer Chat Librarians

What is Maryland AskUsNow!?

Maryland AskUsNow! (AskUsNow!), www.askusnow.info, is a free, 24 hours a day/7 days a week, online library chat reference and information service.  AskUsNow! staffs over 200 chat hours/week, and has trained over 500 library staff and volunteers to provide the service since 2003.

Under the supervision of the Statewide Coordinator of Maryland AskUsNow!, volunteers experience the following opportunities:

FY18 Statistical Sampling Weeks: Statewide

Week Directional* Level 1 Level 2 Level 3 Level 4 Questions** Sessions Questions per Session
Week 1: 7/2-7/8 33 60 116 68 20 264

AskUsNow! Website Chat Sessions By Location FY18

Using information gathered from chat transcripts and IP addresses, AskUsNow! can determine the location and/or library affiliation of customers arriving from www.askusnow.info. Included here are the approximate number of chat sessions for each Maryland county, partner academic institution, and special library.

Exceptional AskUsNow! Transcripts: FY18

Congratulations to all of our nominated and recognized providers!

If you've read a great transcript, nominate it for recognition.

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