QuestionPoint Technology Issues: How Do I Report and Troubleshoot Them?

When we are having issues with QuestionPoint, please start by keeping the Chat Monitor and My QuestionPoint website on the screen as they are.

Please check online to find out if the issue has been reported:

2018/2019 Maryland AskUsNow! Volunteer Chat Librarians

What is Maryland AskUsNow!?

Maryland AskUsNow! (AskUsNow!), www.askusnow.info, is a free, 24 hours a day/7 days a week, online library chat reference and information service.  AskUsNow! staffs over 200 chat hours/week, and has trained over 500 library staff and volunteers to provide the service since 2003.

Under the supervision of the Statewide Coordinator of Maryland AskUsNow!, volunteers experience the following opportunities:

2018/2019 Maryland AskUsNow! Chat Librarian Field Study or Internship

What is Maryland AskUsNow!?

Maryland AskUsNow! (AskUsNow!), www.askusnow.info, is a free, 24 hours a day/7 days a week, online library chat reference and information service.  AskUsNow! staffs approximately 200 chat hours/week, and has trained over 600 library staff and volunteers to provide the service since 2003.

Under the supervision of the Statewide Coordinator of Maryland AskUsNow!, interns experience the following opportunities:

AskUsNow! Toolkit and Lesson Plan for K-12/Homeschool and College/University Educators and Students

For the 2018-2019 school year, we have 1) updated the AskUsNow! toolkits, and 2) created an AskUsNow! Lesson Plan.  

 

Toolkit

The toolkit helps educators introduce their students to AskUsNow! and prepare students to access and use the service effectively for their research projects at any hour of the day.

The toolkit is six pages and includes information about:

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