May I Ask for a Customer's Library Card Number and PIN/Password During Chat?

Yes!  Whether it is an account, library policy, student assignment, or any other type of in-depth, research question; you may ask for this information if this will assist in providing great service to the customer. 

This answer is provided by QuestionPoint in their Policies and Procedures section on Patron Privacy:  http://wiki.questionpoint.org/w/page/13839422/247-Policies#46Patronprivacy.

 

 

AskUsNow! Back-Up Chat Provider List

Several AskUsNow! customers on chat at one time?  Please email the back-up chat providers with the subject line, "Back-Up Chat Providers Needed on AskUsNow!. is on chat.  EOM.  [Name of the Customers' Location, if applicable]"  For instance, if several students from the Washington County Public Schools access chat, please use the subject line, "Back-Up Chat Providers Needed on AskUsNow!.  Washington County is on chat.

National History Day Resources

2018 National History Day Theme:  Conflict and Compromise in History

 

National History Day Rulebook

Three points to keep in mind about this year's National History Day competition: 

Pre-Made Posts for Social Media - Use These Today!

Social Media Committee:  http://askusnow.info/staff/committees/socialmedia

Updated January 2017

Thank you for your interest in promoting our chat service through your library’s social media channels.

Pair these posts with a link to your library’s AskUsNow! chat form link, or to a page on your website that has your chat form or qwidget (like an Ask-a-Librarian page).

Some other tips:

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