AskUsNow! Toolkit and Lesson Plan for K-12/Homeschool and College/University Educators and Students

For the 2017-2018 school year, we have 1) updated the AskUsNow! toolkits, and 2) created an AskUsNow! Lesson Plan.  



The toolkit helps educators introduce their students to AskUsNow! and prepare students to access and use the service effectively for their research projects at any hour of the day.

The toolkit is six pages and includes information about:

May I Ask for a Customer's Library Card Number and PIN/Password During Chat?

Yes!  Whether it is an account, library policy, student assignment, or any other type of in-depth, research question; you may ask for this information if this will assist in providing great service to the customer. 

This answer is provided by QuestionPoint in their Policies and Procedures section on Patron Privacy:



AskUsNow! Back-Up Chat Provider List

Several AskUsNow! customers on chat at one time?  Please email the back-up chat providers with the subject line, "Back-Up Chat Providers Needed on AskUsNow!. is on chat.  EOM.  [Name of the Customers' Location, if applicable]"  For instance, if several students from the Washington County Public Schools access chat, please use the subject line, "Back-Up Chat Providers Needed on AskUsNow!.  Washington County is on chat.
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