May I Ask for a Customer's Library Card Number and PIN/Password During Chat?

Yes!  Whether it is an account, library policy, student assignment, or any other type of in-depth, research question; you may ask for this information if this will assist in providing great service to the customer. 

This answer is provided by QuestionPoint in their Policies and Procedures section on Patron Privacy:  http://wiki.questionpoint.org/w/page/13839422/247-Policies#46Patronprivacy.

 

 

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