Managing For Results

Maryland AskUsNow! usage statistics provided on this page are relevant to the Maryland State Department of Education's Managing for Results (MFR). Data is provided in Fiscal Years (July to June).

For questions please contact:

Paul Chasen
Statewide Coordinator, Maryland AskUsNow!
pchasen@prattlibrary.org
443-984-4955

Inputs

Number of Maryland libraries actively providing AskUsNow! 24/7 online services:  39

(as of the March 2018 AskUsNow! Participating Libraries)

 

Number of hours per week of live chat provided by Maryland libraries:  210 (as of the March 2018 AskUsNow! Statewide Schedule)

Outputs

Number of questions answered through AskUsNow!

July 2017 - June 2018

  FY 2018

 Chat  E-mail/Follow-up

  Total 

Jul 17 950 351 1301
Aug 17 1163 332 1495
Sept 17 1040 290 1330
Oct 17 2076 384 2460
Nov 17 2690 425 3115
Dec 17 2367 389 2756
Jan 18 1859 417 2276
Feb 18 1625 374 1999
Mar 18 1461 378 1839
Apr 18      
May 18      
Jun 18      
Total FY 18 15231 3340 18571

July 2016 - June 2017

  FY 2017

 Chat  E-mail/Follow-up

  Total 

Jul 16 1460 761 2221
Aug 16 1503 782 2285
Sept 16 2051 802 2853
Oct 16 1825 796 2621
Nov 16 2507 775 3282
Dec 16 2431 460 2891
Jan 17 1823 446 2269
Feb 17 1604 392 1996
Mar 17 1532 441 1973
Apr 17 1278 368 1646
May 17 1695 345 2040
Jun 17 966 353 1319
Total FY 17 20675 6721 27396

July 2015 - June 2016

  FY 2016 

 Chat  E-mail/Follow-up

  Total 

Jul 15

1388 650 2037

Aug 15

1289 600 1889
Sep  15 1682 605

2287

Oct 15 2530

749

3279
Nov 15 2673

783

3455
Dec 15 1794

636

2430
Jan 16 2227

820

3047
Feb 16 1889

774

2663
Mar 16 1818

787

2605
Apr 16 1429

733

2162
May 16 1366

707

2073
Jun 16 1554

649

2203
Total FY 16 21639 8493 30132

July 2014 - June 2015

  FY 2015  

 Chat  E-mail/Follow-up

  Total 

Jul 14

1215 581 1796

Aug 14

1214 553 1776
Sep  14 1729 653

2382

Oct 14 2065

691

2756
Nov 14 2635

602

3237
Dec 14 2170

657

2827
Jan 15 1895

693

2588
Feb 15 1915

732

2647
Mar 15 1966

721

2687
Apr 15 1792

623

2415
May 15 1427

587

2014
Jun 15 1361

552

1913
Total FY 15 21384 7645

29038

July 2013 - June 2014

FY 2014

Chat

E-mail/Follow-up

Total

Jul 13

1122 591 1713

Aug 13

1243 562 1805

Sep 13

2223 648 2871

Oct 13

3371 646 4017

Nov 13

2728 556 3284

Dec 13

2510 497 3007

Jan 14

2188 653 2841

Feb 14

2227 560 2787

Mar 14

2357 609 2966

Apr 14

2419 535 2954

May 14

1677 548 2225

Jun 14

1328 524 1852

Total FY 14

25393 6929 32322

July 2012 - June 2013

FY 2013

Chat

E-mail/Follow-up

Total

Jul 12

1280 641 1917

Aug 12

1403 639 2042

Sep 12

2061 650 2711

Oct 12

2776 669 3443

Nov 12

2366 577 2939

Dec 12

1793 418 2209

Jan 13

1983 663 2644

Feb 13

3094 616 3707

Mar 13

2189 625 2795

Apr 13

1884 576 2460

May 13

2052 511 2563

Jun 13

1247 519 1713

Total FY 13

24128 7104 31232

July 2011 - June 2012

FY 2012

Chat

E-mail/Follow-up

Total

Jul 11

1574 950 2524

Aug 11

1656 891 2547

Sep 11

2750 984 3734

Oct 11

3879 1130 5009

Nov 11

3441 1030 4471

Dec 11

3150 834 3984

Jan 12

3383 1181 4564

Feb 12

3164 891 4055

Mar 12

2552 941 3493

Apr 12

2437 913 3350

May 12

2521 802 3317

Jun 12

1458 721 2172

Total FY 12

31965 11268 43233

July 2010 - June 2011

FY 2011

Chat

E-mail/Follow-up

Total

Jul 10

1894 1237 3131

Aug 10

2060 1271 3331

Sep 10

3274 1312 4586

Oct 10

3860 1285 5145

Nov 10

3752 1292 5044

Dec 10

3420 1053 4473

Jan 11

2753 1270 4023

Feb 11

3614 1298 4912

Mar 11

3137 1354 4491

Apr 11

2665 1024 3689

May 11

2596 931 3527

Jun 11

1779 1013 2792

Total FY 11

34804 13103 47907

July 2009- June 2010

FY 2010

Chat

E-mail/Follow-up

Total

Jul 09

2358

1443

3801

Aug 09

2581

1356

3937

Sep 09

4014

1528

5542

Oct 09

4294

1558

5852

Nov 09

4177

1459

5636

Dec 09

3497

1311

4808

Jan 10

 3893

1461

 5354

Feb 10

2615

1551

4166

Mar 10

3638

1540

5178

Apr 10

3637

1321

4958

May 10

3276

1122

4398

Jun 10

2327

1243

3570

Total FY 10

41,307

16,893

58,200

 

July 2008 - June 2009

FY 2009

Chat

E-mail/Follow-up

Total

Jul 08

2009

1269

3278

Aug 08

1910

1141

3051

Sep 08

3335

1429

4764

Oct 08

4075

1543

5618

Nov 08

3792

1443

5235

Dec 08

3270

1340

4610

Jan 09

3456

1695

5151

Feb 09

3516

1445

4961

Mar 09

4038

1501

5539

Apr 09

3546

1400

4946

May 09

3324

1173

4497

Jun 09

2562

1295

3857

Total FY 09

38,833

16,674

55,507

July 2007 - June 2008

FY 2008

Chat

E-mail/Follow-up

Total

Jul 07

1954

937

2891

Aug 07

2276

1050

3326

Sep 07

3403

1145

4548

Oct 07

4867

1513

6380

Nov 07

4418

1308

5726

Dec 07

4005

1057

5062

Jan 08

3523

1242

4765

Feb 08

3564

1310

4874

Mar 08

3662

1226

4888

Apr 08

3676

1163

4839

May 08

3270

1014

4284

Jun 08

1900

1055

2955

Total FY 08

40,518

14,020

54,538

July 2006 - June 2007

FY 2007

Chat

Email/Follow-up

Total

Jul 06

1690

768

2458

Aug 06

2051

813

2864

Sep 06

3386

891

4277

Oct 06

4293

1059

5352

Nov 06

4331

1019

5350

Dec 06

3923

771

6494

Jan 07

4556

978

5534

Feb 07

3776

1016

4792

Mar 07

3719

953

4672

Apr 07

4016

906

4922

May 07

3802

779

4581

Jun 07

2015

718

2733

Total FY 07

41,558

10,671

52,229

July 2005 - June 2006

FY 2006

Chat

Email/Follow-up

Total

Jul 05

1867

168

2035

Aug 05

2054

130

2184

Sep 05

3194

141

3335

Oct 05

3981

277

4258

Nov 05

4119

256

4375

Dec 05

3423

231

3654

Jan 06

4198

712

4910

Feb 06

3865

614

4479

Mar 06

4790

765

5555

Apr 06

4403

693

5096

May 06

4571

795

5366

Jun 06

2110

736

2846

Total FY 06

42,575

5,518

48,093

Outcomes

Percent of AskUsNow! users that report satisfaction with the answer to their request.

(Notes: Percentage reflects sum of "Satisfied" and "Somewhat Satisfied" responses to the question, "Were you satisfied with the answer you received to your reference question?"  FY 2014 and 2015 surveys are currently unavailable.)

  FY 2006 FY 2007 FY 2008 FY 2009 FY 2010 FY 2011 FY 2012 FY 2013 FY 2014 FY 2015 FY 2016 FY 2017
Actual 80.44% 77.61% 87.29% 88.82% 88.43% 87.85% 89.01% 88.48% 89.10% 88.86% 88.86% 86.36
Estimated 80% 78% 87% 89% 88% 88% 89% 88% 89% 89% 89% 86%
Source

July05-June06 Surveys

July06-June07 Surveys

July07-June08 Surveys

July08-June09 Surveys

July09-June10 Surveys

July10-June11 Surveys

July11-June12 Surveys

July12 - June13 Surveys

July13 - June14 Surveys

July14 - June15 Surveys

July15 - June16  Surveys

July16 - June17  Surveys