Humanity Instructions

Humanity Instructions


Clocking in & out

  1. Before your shift, go to the Humanity homepage: OR click on “Humanity: Time Clock” on your “My QuestionPoint” homepage, which will take you directly to the time clock.
  2. Click “Clock In” and then click “Launch Chat” on your “My QuestionPoint” homepage.  Please add notes into the time clock if circumstances happen during your shift.
  3. After logging out of the Chat Monitor, click “Humanity:  Time Clock” and click “Clock Out” (If you have Humanity open, you can directly click on “Clock Out.”). 
  4. More information is available at


Need coverage?

  1. Go to your Humanity schedule grid:
  2. Click the shift you can't work.
  3. Click “Can’t Work” and click “Continue.”
  4. Enter a reason for the coverage, keep all potential covers checked, and Click “Continue” and the hour will be shared with the potential covers.
  5. How do you know if the hour is covered?  Log into Humanity, click on "My Shift Trades" on the left side of the Dashboard, go to "My Trades," and you'll see a green "Accepted" next to the coverage request.  You may also receive an email notification that the coverage request has been accepted, depending on your Humanity email notification settings.
  6. Learn more about requesting coverage at


To make up a shift (if no library provides coverage)

Please note the Global chat hours are required to be made up if a library does not accept the coverage request.  You have the option to make up Local MD chat hours, which will boost your library's contribution percentage towards helping out chat customers.

  1. Go to the available shifts in Humanity:  (It’s labeled as “Shift Available” from the dashboard.)
  2. Click “Request to Work” next to the shifts.  Shifts are listed in half-hour increments.
  3. Please make up the shift within 1 week.  Please contact Paul Chasen ( if you need more time to make up the shift.


If your library is closed on an AskUsNow! Holiday

  1. Go to the Humanity Leave Page:, and click “Request Leave.”
  2. Keep the Leave Type as “Library Closed.” You can select a full day or shorter time range.
  3. Click “Submit Request.”


Dashboard and the Message Wall

  1. Message Wall (Dashboard):  As discussed at the June 2018 Liaison Meeting, only post to the Message Wall when the Liaison and Statewide Coordinator have determined that the topic in question is urgent and needs to be addressed to the QuestionPoint 24/7 Cooperative.  Posts to the Message Wall will be visible to everyone, and an email notification will be sent to anyone who has enabled that notification.
  2. Messaging (Dashboard, Message Inbox tab): The "Send New Message" button (top right) will allow you to send a message to groups or individuals that have confirmed email addresses in their accounts.
  3. Ping: (Staff icon): Search or drill down on the left to click a name and open the Ping function.



Paul Chasen, Statewide Coordinator, Maryland AskUsNow!:

Wren Spangler, OCLC/QuestionPoint 24/7 Cooperative Manager: