Humanity Instructions

Humanity Instructions  


Clocking In & Out

  1. Before your shift, go to the Humanity homepage (i.e. Dashboard): OR click on “Humanity: Time Clock” on your “My QuestionPoint” homepage, which will take you directly to the time clock.
  2. Click “Clock In” and then click “Launch Chat” on your “My QuestionPoint” homepage.  Please add notes into the time clock if circumstances happen during your shift.
  3. After logging out of the Chat Monitor, click “Humanity:  Time Clock” and click “Clock Out” (If you have Humanity open, you can directly click on “Clock Out.”). 
  4. More information is available at


Need Coverage?

  1. Go to your Humanity schedule grid: the shift if coming up within the week, it may be in the “Upcoming Shifts” section of the Humanity Dashboard:  Click on “details” next to the shift, and continue to #3). 
  2. Click on the shift that needs coverage.
  3. Click “Can’t Work” and "Release Shift" 
  4. Enter a reason for the request and click "Continue."
  5. Select the potential covers.  Make sure to select "**Cannot Work Shift**" and all Maryland AskUsNow! chat providers who are listed in "Available."
  6. Click "Send Request."
  7. How do you know if the hour is covered?  Log into Humanity, click on "My Shift Trades" on the left side of the Dashboard, go to "My Trades," and you'll see a green "Accepted" next to the coverage request.  You may also receive an email notification that the coverage request has been accepted, depending on your Humanity email notification settings.


To Make Up a Shift (If No Library Provides Coverage)

Please note the Global chat hours are required to be made up if a library does not accept the coverage request.  You have the option to make up Local MD chat hours, which will boost your library's contribution percentage towards helping chat customers.

  1. Go to the available shifts in Humanity:  (It’s labeled as “Shift Available” from the dashboard.)
  2. Click “Request to Work” next to the shifts.  Shifts are listed in half-hour increments.
  3. Please make up the shift within 1 week.  Please contact Paul Chasen ( if you need more time to make up the shift.


If Your Library is Closed on an AskUsNow! Holiday

  1. Go to the Humanity Leave Page:, and click “Request Leave.”
  2. Keep the Leave Type as “Library Closed.” You can select a full day or shorter time range, or multiple days.  Please add in a note about which holiday you're submitting in.
  3. Click “Submit Request.”


Inclement Weather or Emergency Closing Situation?

  1. If possible, please follow the steps in "If Your Library is Closed on an AskUsNow! Holiday."
  2. If the steps do not work, please contact Paul directly at 


Dashboard and the Message Wall

  1. Message Wall (Dashboard):  As discussed at the June 2018 Liaison Meeting, only post to the Message Wall when the Liaison and Statewide Coordinator have determined that the topic in question is urgent and needs to be addressed to the entire QuestionPoint 24/7 Cooperative.  Posts to the Message Wall will be visible to everyone, and an email notification will be sent to anyone who has enabled that type of notification.
  2. Messaging (Dashboard, Message Inbox tab): The "Send New Message" button (top right) will allow you to send a message to groups or individuals that have confirmed email addresses in their accounts.
  3. Ping: (Staff icon): Search or drill down on the left to click a name and open the Ping function.


Notification Adjustments

If you have added an email address to your account profile and confirmed your email, you can receive scheduling messages and notification when your colleagues have posted information to the Message Wall.  Your email (and phone) Notification Settings,, can be adjusted in your account profile.  It is best to change specific notifications to Once or Never then to disable all.  Save your settings at the bottom of the page.



Paul Chasen, Statewide Coordinator, Maryland AskUsNow!:

Wren Spangler, OCLC/QuestionPoint 24/7 Cooperative Manager: