behaviors

National History Day Resources

2019 National History Day Theme:  Triumph and Tragedy in History

 

National History Day Theme Book

Statewide, AUN NHD FAQs

Three points to keep in mind about this year's National History Day competition: 

Quality Control Commendations and Tips for Chat Improvement: April-June 2018

AskUsNow!:  Quality Control Commendations and Tips for Chat Improvement

FY 18

April-June 2018

 

My aim with this post is to reiterate or remind us about five things we can do for customers on chat and email follow-up.  If you have had a site visit or were trained on chat this fiscal year, some of this info will be familiar because you were either 1) commended, 2) learned something new, or 3) were reminded about something that had not been done in a while. 

Quality Control Commendations and Tips for Chat Improvement: January-March 2018

AskUsNow!:  Quality Control Commendations and Tips for Chat Improvement

FY 18

January-March 2018

 

Privacy and Librarians: What can we share with online customers about AskUsNow! Librarians?

Occasionally I come across chat transcripts where customers ask the following types of questions:

 

  1. Is MD Librarian John Smith available?  I lost my connection with him.
  2. Is MD Librarian John Smith available?  He helped me out the last time I was on chat.
  3. When are UMES librarians online?  Charles County librarians?  BCPL librarians?....

 

Special Library Partner Optimization

Updated on 5/7/18

In order to give AskUsNow!'s special library partners more visibility within Maryland, our library partners across the state can now link directly to our special library partners / subject specialists websites and email webforms where deemed appropriate for their own websites.

Quality Control Commendations and Tips for Chat Improvement: October-December 2017

AskUsNow!:  Quality Control Commendations and Tips for Chat Improvement

FY 18

October-December 2017

 

Quality Control Commendations and Tips for Chat Improvement: July-September 2017

AskUsNow!:  Quality Control Commendations and Tips for Chat Improvement

FY 18

July-September 2017

 

Quality Control Commendations and Tips for Chat Improvement: April-June 2017

AskUsNow!:  Quality Control Commendations and Tips for Chat Improvement

FY 17

April-June 2017

 

Helping AskUsNow! Patrons With Law Questions

While we cannot give legal advice to our patrons, we are empowered to connect them with resources and people who can. Maryland has a variety of places to find information on questions pertaining to laws, case law interpretation, and legal procedures. 

What Exactly Are “Law” Questions?

We see many questions covering the history and application of legal precedent. This guide refers to questions covering civil and criminal procedure, case law, and regulations. For example: 

Quality Control Commendations and Tips for Chat Improvement: January-March 2017

AskUsNow!:  Quality Control Commendations and Tips for Chat Improvement

FY 17

January-March 2017

 

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