learning center

The Referer: It Saves Reference Interview Steps

"I need an obituary from this newspaper." 

"Where are the peer-reviewed articles?"

We've all seen versions of these oddly-specific questions.  In some cases, this is because customers assume we can see what they see.  Thanks to the referer (aka referral URL), this is somewhat the case. 

The referer shows the page where the customer began their AskUsNow! chat.  It's located in the Info tab on the chat monitor:

Part II: New Staff Training

This is Part II of the New Staff Training for new AskUsNow! providers.  Each part builds on the previous one.  No participant can move onto Part II without completing Part I.  4.5 CEUs are given for Parts I and II.

PART II:  Face to Face Training  

Summer 2016 Online Refresher Training Topics?

Last Summer, Becca and I facilitated three Tough Customers in Review Blackboard Training Sessions.  While we are open to doing another round of Tough Customers in Review, we would like more online refresher training topics that will lead to developing online refresher training in July and August 2016.

At the December 2015 Liaison Meeting,  we shared the following online refresher training ideas:

Law Questions: What does the Maryland State Law Library answer compared to academic and public libraries?

Guest blog by Catherine McGuire, AskUsNow! Liaison and Head of Reference and Outreach, Maryland State Law Library


Best Bet:  Law Librarian

Anything that asks for specific laws or processes related to law.

Using HTML Tags in the Chat Monitor

For chat providers who want to spruce up their chat sessions:

On Behalf of Wren Spangler at QuestionPoint:


I've received some questions recently about the html tags that appear in some scripted messages and I'd like to provide some clarification.

National History Day Resources

2018 National History Day Theme:  Conflict and Compromise in History


National History Day Rulebook

Three points to keep in mind about this year's National History Day competition: 

Qwidget from the Customer and Librarian Viewpoints

Teaching a provider about qwidgets? See the attachments at the bottom of the page.

Have you had a chance to see the qwidget in action?  The qwidget is located on numerous webpages on MD library websites.

Here is an example of the Pratt Library’s qwidget on its Databases webpage, http://www.prattlibrary.org/research/database/index.aspx:

QuestionPoint Install and Updates: Sunday, October 12, 2014

This fix is specifically to restore the functionality of the refer to email partner capability in the Ask module reported after the previous install. No Release Notes accompany this install.

For prior install updates, go to http://questionpoint.blogs.com/


Paul Chasen

Statewide Coordinator, Maryland AskUsNow!


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