learning center

I Want to Change How I Am Alerted to New Customers

This will help you change your customer alert settings in Flash Chat.

If you're the only librarian monitoring chat, there may be a technical issue. Here's how to fix it.

This will help you troubleshoot Flash Chat when you appear to be the only librarian online!

Part I: New Staff Training

This is Part I of the New Staff Training for new AskUsNow! providers.  Each part builds on the previous one.  No participant can move onto Part II without completing Part I.  5 CEs are given for Parts I and II.

PART I:  Tutorials, Quiz, and Activity

Please watch the tutorials, review the materials, and complete the quiz and activity before travelling to Part II of the New Staff Training.

New Staff Training

New Staff Training Registration is at http://askusnow.info/staff/training/registration

New Staff Training (NST) is mandatory for all Maryland Library staff who want to provide the Maryland AskUsNow! service. Project Liaisons may also attend at any time.  Interested in learning about the service?  Please try out Part I. 

The 10 Things You CAN Do for Customers

Here are the 10 things to keep in mind when providing great customer service:

1. Focus on what you CAN do

Your customer may have just asked you what seems like an impossible request. However, there's always something you can do! Maybe the most logical step is referring them to another organization, or to their local library. Maybe you can get them something similar to what they're asking for. No matter what, do not send them away without a next step.

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