technical

Qwidget from the Customer and Librarian Viewpoints

Teaching a provider about qwidgets? See the attachments at the bottom of the page.

Have you had a chance to see the qwidget in action?  The qwidget is located on numerous webpages on MD library websites.

Here is an example of the Pratt Library’s qwidget on its Databases webpage, http://www.prattlibrary.org/research/database/index.aspx:

Creating Librarian Accounts in QuestionPoint

The 1:35 minute video below explains how AUN admins and liaisons can create QuestionPoint logins for their staff members.

NOTE: It is very important to DISABLE access to special partners like NOAA and MD NonProfits.

Choosing Queues - How to Decide

Whether you're an academic or public library provider, you can log onto chat in a few ways :

Is it always this slow? (I'm not getting any customers!)

Local Maryland public and/or academic queues may be slow at times, especially during any term breaks and holidays.  It may be, however, that the hour you are covering just happens to be low in traffic.  If you find that you're constantly logging in during a slow hour and would like to get back into action, where what you can do:

Descriptive Codes

Effective Friday, 7/1/16, AskUsNow! Admins discontinued collecting and reporting Descriptive Code data at the statewide level.  Chat providers do not need to add in the Descriptive Codes, whether they are the statewide descriptive codes or the generic QuestionPoint codes.  Library partners have the option to add back in the codes for local reporting purposes.  

Freshening up Your Scripts

Initially, your personal scripts may have been set up by you as a new provider. If you find you haven't done much work on them after that, you're not alone! It may be time to revisit your scripts and see if they need a little spring cleaning.  You may want to update the language or re-organize them.

The Chat Monitoring Tool

The online environment can be strangely isolating, yet amazingly active.  While settling in for your chat session, it's interesting and informative to gain a sense of who else is online and what types of questions are being asked at the time.  We can do this through the Chat Monitoring Tool.

Turn Off Your Music While Chatting

music notes

Do you listen to music while working? Julie loves to! Music can get you into a groove and help speed up (and liven up) repetitive tasks!

Resolution Codes

A resolution code has to be set for every AskUsNow! chat session. This guide gives you the rundown of what code is used when.

Policy Pages: Please Create, Revise and Update with Relevant and In-Demand Information

 

A policy page is a form filled out by the local institution that is available to librarians helping your customers through the QuestionPoint software.  These pages are designed to help Collaborative members better help your customers.  This page will tell you how to edit and view these pages within QuestionPoint.

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