reporting

FY 18 Statistical Sampling Weeks: Statewide

Week Directional* Level 1 Level 2 Level 3 Level 4 Questions** Sessions Questions per Session
Week 1: 7/2-7/8 33 60 116 68 20 264

FY 18: Maryland AskUsNow! Statistical Sampling

Starting in July 2017, we will be in our third year of the "Maryland AskUsNow! Statistical Sampling" project.  We will be collecting the following data during our chat hours from Maryland AskUsNow! and Global chat customers:  the number of chat questions that we receive in each chat session.  This is chat volume data that we can effectively collect and report at the statewide level using the READ Scale.      

QuestionPoint Reports: Offline Reports

This guide is geared toward AskUsNow! Liaisons, but may still be informative and useful to know for Providers.

 

QuestionPoint gives us access to reports that are more detailed than 90-Day reports. 

QuestionPoint Reports: Stats for Individual Librarians

 This guide walks you through how to get statistics for your institution's individual librarians.

QuestionPoint Reports: Chat Sessions Requested and Accepted at Your Library

This guide will assist you in how to find the standard monthly stats for your institution's librarians (Chats Sessions Accepted) and customer activity (Chat Sessions Requested). Short video included.

QuestionPoint Reports: Librarian and Customer Activity

This gives a rundown of what reports to use for what numbers and where to find them.

FY 17 Statistical Sampling Weeks: Statewide

Week Directional* Level 1 Level 2 Level 3 Level 4 Questions** Sessions Questions per Session
Week 1: 7/24-7/30 46 54 122 149 90 415 205

FY 17: Maryland AskUsNow! Statistical Sampling

Starting in July 2016, we will be in our second year of the "Maryland AskUsNow! Statistical Sampling" project.  We will be collecting the following data during our chat hours from Maryland AskUsNow! and Global chat customers:  the number of chat questions that we receive in each chat session.  This is chat volume data that we can effectively collect and report at the statewide level using the READ Scale.

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