statistical sampling

FY 18 Statistical Sampling Weeks: Statewide

Week Directional* Level 1 Level 2 Level 3 Level 4 Questions** Sessions Questions per Session
Week 1: 7/2-7/8 33 60 116 68 20 264

FY 18: Maryland AskUsNow! Statistical Sampling

Starting in July 2017, we will be in our third year of the "Maryland AskUsNow! Statistical Sampling" project.  We will be collecting the following data during our chat hours from Maryland AskUsNow! and Global chat customers:  the number of chat questions that we receive in each chat session.  This is chat volume data that we can effectively collect and report at the statewide level using the READ Scale.      

FY 17 Statistical Sampling Weeks: Statewide

Week Directional* Level 1 Level 2 Level 3 Level 4 Questions** Sessions Questions per Session
Week 1: 7/24-7/30 46 54 122 149 90 415 205

FY 17: Maryland AskUsNow! Statistical Sampling

Starting in July 2016, we will be in our second year of the "Maryland AskUsNow! Statistical Sampling" project.  We will be collecting the following data during our chat hours from Maryland AskUsNow! and Global chat customers:  the number of chat questions that we receive in each chat session.  This is chat volume data that we can effectively collect and report at the statewide level using the READ Scale.

FY 16: Maryland AskUsNow! Statistical Sampling Weeks

Starting in August 2015, we will be doing "Maryland AskUsNow! Statistical Sampling Weeks."  We will measure the following types of data during our chat hours from Maryland AskUsNow! and Global chat customers:

 

1.  The number of chat questions that we receive.  This is chat volume data that we do not capture now; it is questions per, not sessions.

2.  The types of questions that we receive.  This is descriptive code data.

 

Syndicate content