follow-up

Our Special Library Partners are Open for Referrals!

You are one of the 200-300 librarians who actively staff Maryland AskUsNow!'s chat service. You’re part of a system that is made up of 38 partner libraries. Through your session(s), you help to cover AskUsNow! approximately 200 hours a week, all from computers like yours, and all over Maryland.

How to Send a Question for Follow-Up to a Non-Maryland Library

Sometimes a session needs follow-up by a non-Maryland library.  You have multiple options!

Follow-Up by Email: Referring a Chat Session to a Subject Specialist

Are you a liaison or chat librarian who is trying to figure out if your library has a subject specialist who can effectively reply back to a customer's chat question?

  • Genealogy?
  • Maryland history?
  • Maryland law?
  • Engineering?
  • Meteorology?
  • Another Subject Specialty?

We may not have all of the subject expertise at our library.  I don't think there is one librarian who can state they specialize in every subject, even though we sometimes try hard to do it.

QuestionPoint Install and Updates: Sunday, October 12, 2014

This fix is specifically to restore the functionality of the refer to email partner capability in the Ask module reported after the previous install. No Release Notes accompany this install.

For prior install updates, go to http://questionpoint.blogs.com/

Thanks,

Paul Chasen

Statewide Coordinator, Maryland AskUsNow!

 

Contacting non-partner libraries when their customers have questions

There are some county systems in Maryland that are not AskUsNow! partners. Sometimes we get questions from customers of these systems. Read more for how to get their customer's questions routed correctly.

Responding to a Customer Response in Followup

You've clicked on a question from one of your Question Lists to write back to the customer, but you have no function buttons. What to do? This guide will help.

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