policy pages

Policy Pages: How Do We Improve Them?

Thanks to the feedback from the September 2015 Liaison Meeting, we have developed templates (They can also be used as customized scripts.) that your library may add to their policy pages.

What policy pages improvements will we post?  The improvements deal with topics that:

Reader's Advisory: When the AskUsNow! Customer Wants More Than Just Websites

Have you ever handled a chat session where the customer first asks for websites or articles, and then during the reference interview you find out that they needs books too?  And not just books, but a specific amount of books? 

Or maybe you have had the chat session where you would like to give the customer websites or articles, but books are actually their best information option?

Of course, there are the chat sessions where the customer specifically states from the start that he/she is looking for book suggestions....

 

Development update from the 24/7 Advisory Board Meeting

During today's QP Advisory Board meeting, Susan McGlamery announced that some changes would be made to the policy pages. Specifically that some fields within the Policy Pages would be linked to the same fields in that library's OCLC WorldCat registry entry.

Dummy Library Cards in Policy Pages

What is a dummy library card number?

This is a library card barcode number or student id number that is available in the policy pages for chatting librarians to use with the customers/students from those institutions. These card numbers are not shared with customers - they are ONLY for use by the chatting librarian when they are helping a customer from that institution.

Including "how to renew your library card" on your policy page

We often get customers asking how to renew their library card. Because this procedure varies by system and isn't always easily findable on your library websites, this information is a valuable addition to your policy pages. 

A simple statement of "customer has to go in person and present ID," or "can renew online" can go a long way in helping your fellow MD and cooperative librarians find the information they need quickly and guide your customers to the correct procedure.

Policy Pages: Please Create, Revise and Update with Relevant and In-Demand Information

 

A policy page is a form filled out by the local institution that is available to librarians helping your customers through the QuestionPoint software.  These pages are designed to help Collaborative members better help your customers.  This page will tell you how to edit and view these pages within QuestionPoint.

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