Training

Maryland State Law Library Chat Training

Submitted by Julie on 25 April 2010 - 8:06pm

Training

April 26, 2010 @ the JECC

Thank you all for participating in today's MSLL Chat Training! Adding law librarians to our chat schedule opens up a wonderful opportunity for our customers and we hope to see much success.

Crisis Call Refresher Training

Submitted by Julie on 22 March 2010 - 3:24pm

Didn't get a chance to take part in the live training? The archive is now available for viewing!

Best Practices in Virtual Reference: Making the Case for Virtual Reference

Submitted by Julie on 2 March 2010 - 10:16am

At ALA MidWinter, QuestionPoint had another program in their Best Practives in Virtual Reference series. This one on Making the Case for Virtual Reference. Panelists shared tips and best practices for communicating the value of virtual reference to stakeholders, whether they are grant funders or potential subscribing libraries.

The presenters were:

Wrap up: Crisis Call Training

Submitted by Julie on 24 November 2009 - 3:22pm

Yesterday we finished up our final scheduled Crisis Training as given by Jennifer Blunt and Jeri Cain. The four trainings we've had this month have been fantastic and I very much extend my thanks to Jennifer for putting together such a wonderful training and to Jeri who got the ball rolling on this.

We have no more scheduled trainings for 2009 but we will be adding more in the new year as well as an archived screencast version.

Customer Service + Interpersonal Communication

Submitted by Julie on 6 October 2009 - 11:00pm

This training is designed to give AskUsNow! providers a refresher on how to communicate with customers how to provide excellent customer service via chat.

Who are the trainers?

This training is presented by Julie Strange & Cathay Crosby.

Where are the trainings?

These trainings are held f2f and last about 2.5 hours.

Headline: AskUsNow! didn't blow up Howard County Libraries!

Submitted by Julie on 20 March 2009 - 3:14pm

March 10th was our regularly scheduled Liaison-Meeting-turned-Refresher-Training and we didn't blow up the room! Check it out:

AskUsNow! Refresher Training (Click on the photo for a larger view)

Thank you everyone for a successful training!